Where do you start? Spent a week here in late March. Transfer from airport 2 mins but aircraft noise no issue at any time.
Arrival was quick and well handled. Taken to room which overlooked the pool towards the sea.
A nice location on a nice beach with a man made groyne to protect it.
Then you start to get inside this hotel, the issues and the cause. First, our issues.
Tired dark room with bathrooms which are not close to what a hotel of this claimed class should have. No tea making and when reception were asked all they could do was suggest we talk to the restaurant! woken before dawn by a cockerel and once by the bin lorry.
The beach is nice but dirty old uncomfortable sun loungers are poor. After complaints by several guests, the hotel brought in a lad to clean them, but he did very little other than talk to others, do press ups or most of the time, nothing! The sun shades are falling apart too.
Then there are the hundreds of laughing terns sat on the rocks all day squawking. I vist the Caribbean for peace and tranquility. There was none.
Breakfast - ok but no variation, limited fruit and juices every day.
Lunch - pleasant and again ok. They run a BBQ but it was oh so basic.
Dinner - one good meal, one ok buffet, lots of ordinary food and one quite disgusting meal which was shared by an adjacent table and had us in fits of laughter. The menu is amusing in its descriptions but often wide of the mark. Food has moved on in the world over but not here it seems.
The staff are on the whole pretty good and respond to being spoken to respectfully.
Now the crux of the problem - management and investment.
Management - people go on about Eric but what does he really do? Struts around the foyer at speed seeing nothing. What he does do is firefight people's complaints with apologies, drinks, upgrades and anything else to keep customers "sweet".
Eric, I don't want to go on holiday to complain, I expect you and your team to make my valuable time off a chance to relax. When I go back to work I deal with what life has to throw at me, I expect you to do all that in advance and provide me with trouble free experience.
Eric, I never saw you on the beach, nor at lunch or at dinner. In fact management avoid most areas.
Investment - tired and run down rooms, rotten wood throughout, wonky tables, rusty chairs, cheap sun beds, dirty canoes, an old Rolls with damaged seats. It's not all bad but this is supposed to be 4.5* and it isn't. Not close.
Entertainment! There was none of any quality - a cynic might say it sent guests to bed early to reduce the drinks bill for all inclusive.
We were hugely disappointed, it does not match the brochure and Virgin must realise this. The Virgin rep is a diamond and should be congratulated.
This hotel may have been a top resort once but it no longer is and won't be until the management open their eyes, do their jobs and the owners invest to protect their asset.
Far better on other islands throughout the Caribbean. Avoid.
- Also Known As:
- Coco Reef Tobago Hotel Crown Point
- Coco Reef Tobago Hotel
- Coco Reef Tobago Crown Point
- Coco Reef Resort Tobago
- Coco Reef
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Cheap Tickets, Otel and Tingo so you can book your Coco Reef Tobago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.