i can't begin to tell you how disappointed and irritated i was by deciding to stay at Alona Pyramid hotel! the location was nice enough, beach front, with a 10 ft deep pool and all that. our room was ho-hum. the pictures in the website made the room look so much bigger and nicer!
the staff were friendly enough, but were totally ignorant of their own policies and regulations. we started our panglao trip with the dolphin watching tour at 630am. since it was too early for the kitchen to be open, we asked the staff on duty if we could take our 2 complimentary bfasts the next day instead. that staff we talked to said it was ok. come the ffg morning, i asked another staff if we could take our 2 complimentary bfasts from yesterday that morning, he said ok as well. unfortunately for us, the assistant manager was there, and said that it was not allowed. since the bfasts were complimentary, we couldnt take it anymore today. after a few minutes of fuming, we finally agreed to just take the bfast that was due to us that day. we wanted to order the filipino and american bfast (tocino, tapa, bacon, etc etc) after taking our order, we headed back to our room to pack up. a few minutes later, the waiter who took our order came knocking our door and said that our orders were not available. no bacon, ham, tapa, or any other kind of meat! i mean, sheesh!! tagbilaran is like across the bridge for goodness sake! it's not like boracay, which is an island, and the next town is a boatride away.
my friends and i are never staying here again... ever.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC