Location has to be one half of any experience, and this hotel as a lock on a loch! Situated next to Loch Tay, a Scotland national park, and the scenic Taymouth Castle grounds, it's a delight to stay here just for the environs.
A cozy bar contains a handwritten poem by Robert Burns scribbled on the wall during one of his visits. Kenmore claims to be the oldest continually operating hotel in Scotland.
There are all kinds of nooks in this place with warm hearths, so "cozy" is an adjective one should use often. The restaurant on the back, however, is quite modern in design. Huge plate glass windows look out onto the river and a gorgeous bridge. The food and service in the restaurant were quite good, too.
So what's my complaint? As one reviewer has hinted, trying to get a straight answer or help here is almost impossible. A member of our party had trouble finding his room. He had to return to the front desk three times. You would assume that after the third time, seeing as no one else--and I mean not a soul--had been demanding the desk's services and seeing that it was staffed by two persons, someone would have personally escorted this man to the room. No one even budged from his chair.
Finding out when food was being served was just as trying as the one reviewer mentioned. It wasn't a problem for us--our schedules seemed to match the hotel's--but seeing little old ladies and non-English-speaking tourists trying to make sense of the staff's paradoxical answers about restaurant times, service, etc. was sad rather than humorous. I don't think the staff means to be unkind, but they don't seem to realize how nonsensical their approach to customer service is.
Oh--we couldn't check out either. In a place that needs the custom of tour groups who are on a schedule, check-out staffing did not begin until 8:30 a.m., and it took almost an hour to finish the tab on three bills.
I loved this location--seeing the sun set over Loch Tay will be memory I'll hold dear--but if I had alternative accomodation, I'd probably not return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC