The location of this hotel is absolutely beautiful ,set at the top of Lake Garda with stunning views and the village of Nago is charming. Unfortunately the hotel does not live up to the expectations that one has of a 4 star hotel. The hotel lobby and reception area is cluttered with odd pieces of furniture and numerous plants. The swimming pool is at the back of the hotel and is far too small for the number of guests but can only be reached by walking over dirty old bits of soggy carpet. The rooms were not paricularly clean and fitments in the bathroom were broken.
The food was not at all appetising and was very much like eating in a canteen.
I was so disappointed with this hotel and quite upset as I had taken my mum there to help her get over the death of my father and I had to ask the tour operator to move us to another hotel which they did without any problem. We were not the only guests who asked to move hotel.
I feel that this hotel should not be graded as 4 star as compared to other 4 star hotels that I have stayed in this falls way below the standard.




Cleanliness
Rooms

