We made our booking with booking.com for two double rooms both with an extra bed. When checking in we were told that there was no capacity for extra beds in the double rooms. Since we're a family of 6 the manager suggested to support us with an extra double room with no extra charges other than the additional costs for the extra beds as we agreed upon when we made the reservation. This is what service is all about, chapeau!
The hotel staff made the rest of our stay of two days very enjoyable. Breakfast was good. Dinner was fine. Our children loved the indoor swimming pool. The rooms were cozy.
The hotel location was quiet and the views to the surrounding mountains were stunning.
Bürchen is near to Zermatt where you can arrange your trip to the Klein Matterhorn (Matterhorn Glacier Paradise).
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