I booked this spa break for my boyfriends birthday, we arrived early and were able to check in to our room straight away. The service ar the front dest was first class!! I upgraded the room to a 'executive deluxe'... Not sure what was so deluxe about this room, iv had better rooms when I stayed here before in a standard room. Ok we had a bottle of wine in the price and complementary bath robes ( which we would get charged £25 if removed) so not complementary lol
Chocolates were also part of the price, 4 tiny truffles hardly equates to chocolates!
The flush on the toilet didn't work and the room was very cold, the air con must be controlled centrally as we couldn't turn it off with the control in the room. The power shower in the bathroom was fab though, very hot and plenty of power.
We made use of the spa during our stay which I must say was very good and relaxing. We had a full Swedish massage which was fab,
We paid £12 to have breakfast the following morning, we queued for 10 mins before we were seated due to the volume of guests, wedding party and golfers in for the weekend. There were 290 guests checked in this weekend but only enough searing for 80 guests for breakfast. We were shoved on a table with total strangers and had to ask the full row to move if we wanted to get up... Effort!! We waited over 15 mins for our tea/coffee then when it came no milk or sugar, great!! Another wait for this, my coffee was cold by the time the girl came back.
Breakfast was ok, not worth £12!! I could have had a nicer breakfast in the cafe in llantrisant for £5!!
I used to love this hotel, but felt let down this time so I don't think I'll return any time soon!
- Also Known As:
- Vale Hotel
- Vale Hotel Hensol
- Vale Resort Hensol
- Vale Of Glamorgan Hotel
- Vale Resort Vale Of Glamorgan/Hensol, Wales
- Official Description (provided by the hotel):
- The Vale Resort is one of Wales' favourite four-star Resorts. Set in over 650 acres of beautiful countryside, the Resort is home to a luxuriously appointed 143 bedroom hotel, Wales' largest spa, two championship golf courses and an award-winning AA rosette restaurant. Leisure facilities are world-class and provide guests with the opportunity to work-out, relax with a swim or join in one of our many fitness classes. ... more less
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