The stay in this hotel was surprise present from my partner on our anniversary weekend. It was off for a rocky start: at 8pm on the night before we were supposed to arrive, the hotel called us to advise that we will not be getting the room my partner booked and no, they will not be returning the money, but they can simply placed us into a smaller room and bring all extras from the nice room he booked... needless to say, this was disappointing.
On the arrival we were placed into one of the rooms in the newer wing which was nice but not what we wanted and even a card from the management did not impress us. The room, however, was clean and very well set-up with all necessary amenities. Perfect room for a conference week, but not a romantic weekend together.
In the evening we went for dinner at the restaurant: dinner was pre-booked and was a set menu affair. Service was rather bad: waiters were changing and nobody seemed to be responsible for a single table so you never knew who to ask for help. Although rather friendly and talkative, they seem to have been disappearing at the moment when you needed them to bring you wine, get more water or more bread. The food is a different story: the main course was lamb that tasted horrible: it had a horrible after taste of a lamb that has never been castrated.
My partner used to be a cook and i am also a foodie myself so we asked the waiter to sent this food back to which she replied that everybody else in the room seems to be eating it without any issues. Frankly, this is not a response i would expect from a waiter of a restaurant that claims to be high class.
In all fairness, the chef listened to our complain and sent us different main, but we were in for a big surprise when second main was billed to us as well. Although, at the end it was taken off after a complain to "our" waiter.
The same bad service continued at the breakfast. The hotel seems to pride themselves in service a la carte breakfast when all food is brought to your table after you order. It started beautifully with good coffee, lovely smoothy and a glass of processo. But then 20 mins later we were still waiting for our scrambled eggs. The waitress who was serving us did disappearing act and when i finally managed to catch somebody and ask for our eggs, we were brought under-cooked ones almost immediately.
I decided not to complain officially: we just mentioned at the check out that service was average and we were disappointed not to get what we booked.
However, i decided to write this review to ensure that if somebody else decides on this place for a romantic weekend is warned...
The price tag is not worth the service (or lack of it) you get.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC