Clean, quiet (except for occasional cowbells in the distance), friendly and competent staff.
Breakfast has abundant cheese, meats, cereal, juice, coffee, milk. We had two dinners at the hotel, both of which were excellent. With Switzerland so expensive, staying at FlueMatte provided an affordable alternative for our group. Yes, it's high up a mountainside several miles outside of Luzern, but if you have a car or bus for transport, it's a great place to stay.
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