We arrived at lunchtime on Friday and were checked in and shown to our room by Tom (a young friendly chap who also was also our waiter in the evening and the chef for breakfast in the morning!).
I’ll start with the positives:
• Free wi-fi in the rooms
• The starters we had in the restaurant were lovely and they do really good chips, you also get a nice big chunk (around half a loaf) of home made bread with a pot of butter with your meal.
• Breakfast was nice, I had an English muffin with a poached egg one morning and a cooked breakfast the next – both were nice.
• The pub is nice and the locals are friendly.
• Nice big bathroom in the room.
• There’s off street parking round the back for guests.
• Two small bottles of water are provided in the bathroom.
• Tea and coffee making facilities in the room.
• Its dog friendly.
Now the negatives:
• It’s way overpriced for what you get, it seems like the going rate in the village, but I’ve stayed in Hiltons in London for less, you don’t really get a lot for your money at this place.
• The bedroom was on a slope, its an old building I know, but the bed needs levelling, we woke up numerous times through the night having slipped down the bed. As a result we had two terrible nights sleep.
• The bed is a standard double, most hotels I’ve been to who charge this rate have at least a King, so it felt a bit small.
• The sash window rattled at the slightest breeze but we managed to wedge something between the gap which seemed to stop it.
• It needs a good dust around, the top of the wardrobe looked like it hadn’t been dusted in years, the tops of the plug sockets were dusty and there were cobwebs dangling from the bathroom and bedroom ceiling.
• The PAT testing is 2 years out of date, one of the bedside lamps was a bit temperamental so my hubby (an electrician) checked the label and it was way out of date.
• The restaurant was a tad unaccommodating, its all home made food but they won’t stray from the menu. We asked for a Yorkshire pudding with our bangers and mash and were told that they only make Yorkshire puds on a Sunday, we asked for garlic bread with the lasagne and were told that they didn’t do it, we asked if they did side orders of anything to which we were told “yes, chips or sald”. We asked for fish, chips and mushy peas which was on the menu and were told that the fish wasn’t battered (!!). I ended up going for the lasagne and chips, it was ok, although the lasagne was a bit dry, and my husband went for the bangers and mash which he enjoyed, albeit without his Yorkshire pudding.
•The online booking on their website isn’t really online booking, you book online and they then proceed to hand write your reservation into a book by the side of the bar, its clearly not accurate as our friends found out. They “booked online” and brought their online confirmation with them, but they hadn’t been written in the book and there were no other rooms available. First of all they were told that this has happened before (alarm bells?!) then they were told that there were some vacancies in a pub down the road for the same price so they should go there, after quite a bit of reasoning with two members of staff they agreed to pay half towards the room as a form of compensation, they were also able to come and join us for breakfast in the morning.
•Our other friends booked into their room and there was an old cup of coffee and another used cup still in the room which hadn’t been cleared away.
•The iron and ironing board are in a room down the hall (this was fine) but the iron leaked so our clothes were crease free but a bit damp.
•The tv in the room looked very very old and didn’t work, the power supply was fed out of the room by some precarious looking conduit so we couldn’t see if it was turned on at the source or not.
•There was no maid service over our 2 night stay, this was fine, although for the price of the room I would have expected at least someone to have been in and made the bed.
All in all, it wasn’t a terrible stay, it made it better that our friends were there, if we were on our won I think I’d have been quite fed up. I think its way overpriced for the quality of the accommodation. They either need to reduce their rates or work a lot harder at managing the hotel side of the business.
- Also Known As:
- Kings Head Hotel Kirkbymoorside, North Yorkshire