We had eaten lunch in the restaurant attached to this hotel before and it was nice so it was an obvious choice when we needed to stay one night in West Sussex.
We booked a family room. For myself and my husband and our toddler. Luckily I called to confirm a few days before and asked about cots. No cots were available. No problem, I said, we have one.
We arrived and went into the bar to check in - there is no dedicated check in but that's okay. The car park round the back has enough space unless you want to check in at peak times (ie after 6pm).
Our room was very well decorated in the main, one large bed and one rollaway bed. Each with high quality bedding. Unfortunately, some of the basics were not quite there.
Specifically: just inside the door is an unmarked step in the carpet which we ALL fell over several times - myself falling onto the sharp corner of the desk they have placed just inside the room.
Secondly all the windows are single glazed and on a main road and the noise was exceptionally loud all night - very little sleep could be achieved. Not only this but instead of installing soft close hinges, all doors in the hotel slammed shut and the restaurant downstairs were playing music till 11pm (and then in the morning from 8am).
Thirdly, the single bed was located under the sash window, it was FREEZING cold because of the draft from the window and noisy as well. I know it's hard in old buildings but heavier drapes or secondary glazing would have really helped.
The bathroom was generally very nice, although the glass shelf was badly fitted and moved around and was at such a slant that anything placed on it slid off and into the toilet. Not the best place to store your toothbrush then!
Finally, for some reason the hotel deemed that a room for three people needed only two towels, two cups and enough milk and tea/coffee for two people to have one cup. How kind! I know some hotels do this to sell drinks in the bar, but this hotel didn't offer any service at all between 11pm and 8am the next morning.
We also visited the restaurant - parents please note they do have two highchairs, but both were in use when we visited - luckily we travel with a totseat. They also advertise serving food from 6pm but didn't open till 6:30 when we visited - which is pretty late for a tot by the time we got the food at 7:15. They also have no childrens menu, which isn't a problem for us - our daughter was quite happy sharing a steak and chips with her dad!
I ordered risotto with rocket and balsamic reduction - which arrived with chives, no rocket and no balsamic and was quite bland. The steak however was very good and the homemade onion rings first rate.
When we booked we were told our room rate included three full english breakfast, however when we arrived in the morning only two of us were offered breakfast and we had to share with our daughter - again she's small, it was fine but the breakfast portions were paltry - two small rashers of bacon, one sausage, one tomato, one tablespoon of mushrooms and about one tablespoon of scrambled eggs, with two pieces of toast so cold they simply must have been cooked before the rest of the food.
They also had cereal but the milk was off. I didn't realise this until after I'd fed half a bowlful to my daughter though.
The bill for the room was £95 and for the food £45 - so not cheap.
Overall, it's clear they have invested a lot of money into refurbishing this hotel, but have skimped on some very basic aspects including service which is a shame.
- Also Known As:
- The White Horse Inn Storrington, West Sussex
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com and Agoda so you can book your The White Horse Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.