Let me start with this: Velence Spa is my favourite Hungarian wellness hotel and I stayed here a lot of times, spent here new year' eve parties, holidays, etc.
I will come back again but really hope that the started decreasement in quality will be stopped.
First of all a surprising new thing we met: guests must wear an ugly bracelet chip which cannot be removed from their arms during their stay. Can you imagine people visiting external restaurants in smooth clothing with a purple bracelet (advertising Velence Spa). Sleeping and many other activities are also very uncomfortable in that thing. It was a very bad idea and it should not be the way preventing people from sneaking in or using facilities without paying. Do not punish the honest guests!
Room was still comfortable, bathroom was good size, bed was comfortable. We rented 2 rooms and both had smelly bathrooms, it is either due to unsufficient cleaning or some smell from the sink.
Minibar should have bigger variety of drinks and at least some snacks.
Wifi was terrible, very weak in the rooms ... good around reception.
Waiters, cleaning ladies, bartender lady and receptionist gentlemen were very polite and helpful, the new receptionist ladies should get some smiling and customer service training.
Pools are nice but some areas need renovation, the plastic curtain between indoor and outdoor pools is very ugly from age, same for some plastic pool accesories.
Food in restaurant has nice variety and good quality but table service is still very slow, it is an issue since I first visited the hotel.
Children disco is good to have but content should not be the same for every night as it gets boring for families staying several days. Also please review those adult quiz questions as they are simply wrong (I did not want to shame the kind girls by correcting them but some will do I am sure).
Garden is beautiful, animation is good, beach is great.
So please do not take my criticism as bad intention but as a mark of my wish to keep this hotel my favourite place to stay in Hungary.
Bath