We have stayed at this hotel three times in the chalets as the main hotel wasnt open and have never been overly impressed. We were there mainly during the summer time or Swedish holiday season and mid summer visitng relatives as the park holds its own celebrations. May be this is a reason for lack of service but its a hotel and needs to keep a good reputation and not live on a historic awards etc. I know the food is very good but a hotel needs to focus more than just a limited reception and kitchen staff.
Each chalet houses four rooms and parking is outside. The facilities are basic and ok if one is using them for an out doors activity holiday which many people do.
My first experince was poor room cleanliness with badly swept gritty floors and used drinks glasses left on the table. I know this might have been an oversight with house keeping but its not really acceptable.
The breakfast is good quality and offers a good choice which was a bonus.
One can also hire a Mountain bike from the hotel and explore the local trials ... I done this and it was great!!!
I dont choose to stay at this hotel anymore as its 3 strikes and out .... sorry but i have found better hotels in the Gävle area!
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