Following a very poor experience at a Greene King establishment a couple of months ago in their home area, my wife and I decided to give the Queens Head in our local area of Chester Le Street a go. OH MY DAYS! what a difference. We found the staff on duty (Vicky & Tony) to be very welcoming and also very helpful, we ordered from the set menu, I went for the mixed grill with the large chips option, the wife had the surf and turf also with the large chips option both meals arrived in good time and the steaks on each meal were cooked to perfection, mine still with a heart beat and the wife had hers just beyond the help of a good vet. Although attentive in checking things were okay with our meals the staff were not in our face. It was a great experience with good food, good service, and well kept beers. The atmosphere of the premises was good as was the levels of hygiene. We would recommend The Queens Head Chester to anybody, and will be sure to visit again soon. All in all it gives great service at very good prices they definitely give better value than their main rivals Wetherspoons who are getting old hat with second rate service and poor value with their portions. Thanks again for a great time Vicky, Tony, and the grill chef who's name we did not get. What I would say to Greene King is maybe you could use this establishment as a place to train or retrain failing staff, It is a jewel in your crown.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC