“Worst Hotel for Special Occassions and For Sr. Citizens and if you go with Family”
This hotel was recommeded to me by me friends. I saw its pictures, its videos, its website and read reviews on Trip Advisor and was really impressed by what I heard and saw. I also heard about its 'floating cottage' and was really impressed by the Concept. I had decided to send my Parents to this Hotel and decided to make their New Year a Most memorable and Best One. I came to know that bookings are done through Mumbai office and I requested the Sales Manager of Mumbai office to take 100% payment of Hotel Booking and Car bookings in advance, so that when ever my parents go there, they do not face any problem of making any Payments and I accordingly made payments of 100% Tariff of American Plan ( All Meals) and car bookings in advance to the Hotel. I and my Parents were told that the Managers of the Aronda Property i.e. Mr. Azhar and Mr. Shailesh would help them in case they need any help.
My Parents visited the property on 31st Afternoon and were told that in case if they are interested in watching puppet show, magic show for the new years eve then they would be required to pay Rs.350/- per person extra, since they were not interested in watching the same, they informed the hotel that they will not be watching the same. They checked in the room in the afternoon and till mid night there was no body to provide them with glass of water, my father who is Sr. Citizen, heart patient, requested Azhar to atleast provide a jug of water, the reception told them that it would be provided but the same was never provided. The outside surroundings do not have any shops from where you can buy bottled water and there are no transportation i.e. Rikshaw or taxi which you can hire and get small thing like, water bottle, soap, paste etc. The hotel staff entertains only boozers who ask them to bring different brands of liquors, so that they can be paid good tips for their service. My parents were told by a hotel staff that Mr. Vittal Kamath has hired Contract Labour from the local village and pays them only apprenticeship fees instead of Salary/Wages and thats the reason they provide average service to those customers who are likely to pay them heavy tips and absolutely no service to those who are not likely to pay them tips eg. Sr Citizen and non boozers etc. My parents when they went for buffet dinner for the new years eve, they were told not to eat all the dishes as they were not entitled for all the meals, they were made to sit one corner table in the garden and were told that they will not be allowed to go near the buffet. One waiter served them with Soup, the moment my mom started drinking it, immediately Manager Mr. Azhar rushed to my mom and snatched the soup bowl from my mom's hand and informed her that inadvertently the waiter had served them with soup, both my mom and dad were not entitled to have soup for the new years eve and took away the half dranked soup from my parents hands, my parents couldn't immediately left from that place and went to the room felt insulted and could not sleep by the ill treatment meted out to them. Next day morning nobody cleaned their room, they paid heavy tip in advance to a support staff and got the room cleaned. The service of Mr. Azhar continued in similar manner for the breakfast. When I called my parents to wish them new year and ask them as to how was their new year's eve, they sounded really upset, they din't reveal me anything thereafter in the afternoon when they faced similar problem during the lunch, my father quietly called me and told me that the service is not up to the mark, I called up their Mumbai office and told them to look into the matter and requested them to provide decent service, the Mumbai office continuously requested Mr. Azhar and Shailesh to stop misbehaving with my parents and provide them with decent service, however their behaviour continued. When my parents returned Mumbai, they told me their entire experience and deeply hurt by the attitude of the Hotel Staff. My Parents requested me not to recommend this hotel to any one of our family or Friends, not even to any enemy. I wanted to take Legal Action against the Hotel but my Parents told me not to take any steps and to completely forget about their experience. Based on this Review pls decide whether you want to go to this Resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC