My partner and I decided to take a weeks holiday in the Yucca Park in October 2011, big mistake! On our arrival we were faced with a young Russian lady who spoke no English at all. she never asked us for any paper work or passports (which we have since found to be illegal) She handed us a key to the apartment from hell .........it stunk of sewage, was dirty throughout,no air con and very basic facilities. The lady from the bar very kindly came to our room and poured bleach in toilet and bath as the reception had already closed. We reluctantly spent the night there as we were shattered. First thing the next morning we asked for a room change, which was very difficult to explain due to the language barrier.Eventually she gave us another room and a held held fan as some kind of compensation (that we never used.) To our horror the room was equally as horrendous with dirty bed linen to add to the madness. We obviously complained again and asked for a refund to no avail. We had no choice but to stick it out,not realising that things would get much,much worse! That evening we went out for the evening in the lovely Fanabe area returning to the hell hole around midnight. We opened the door turned on the light and were faced with around 20 cockroaches scuttling over the floor. I was absolutely horrified knowing we had no option but to sleep there. My partner killed the few that hadnt managed to hide. I spent the whole night with the light on with a towel at the bottom of the bedroom door, needless to say not getting much sleep. The next day was a Sunday and the reception was closed all day (unbelievable i know) we spent hours trying to find alternative accomodation elsewhere,because it was school hols everywhere was either fully booked or too expensive. we were forced to spend another infested,sleepless night before vacating the disgusting complex the next morning. We found it very frustrating to explain the russian receptionist how unacceptable the accomodation was,so decided to cut our losses and find other accomodation or to fly home.Thankfully we found a beautiful apartment in the Fanabe area, it was like heaven! On our return home i contacted Sunshine holidays to make a formal complaint. We have recently accepted a part refund (which could never compensate for the unbelievable experience we had, was it really 2011?) but none of the issues i put to them have been explained or addressed. Im not the kind of person to complain about things usually or to exaggerate but if this review prevents any other holidaymaker having a similar horrendous holiday it will be worth taking the time to complain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC