My husband and I just got back from Cocobay, celebrating my 30th birthday and Mothers Day! All I have to say is, the pictures don't lie! The views are amazing, and the staff is even better! Everyone from Duane in security,Manuela,Tameka,Joanne, Melissa at the front desk, Sasha at the Pool Bar and O'Neil the Resort Manager are truly the best staff any hotel could ever ask for (to many names to even list, but you all know who you are!) It is truly the best service we've ever had at any resort.
I am a travel agent for American Express Platinum Travel, so I have set my standards high and I have to say, they met all of them. Cocobay knows how to make their guests happy.
My husband had surgery on his foot a week before we went on the trip, and weren't sure if we were going to make it or not. He was a great sport and we decided we must still go! We were extremely happy we made that decision, because they really took excellent care of us, and went above and beyond our expectations.
The resort is very pretty, the gardens are beautiful and so well kept. Depending on the room you have, you may have to do some walking. Make sure you are willing to do so, because the rooms are nestled on the side of small mountains. However, every turn you take will lead you to another gorgeous view of their spectacular gardens and landscapes!
The rooms are very well kept, clean and cheery. We ended up upgrading our room to a room with a plunge pool and boy am I glad we did. It was so well worth it. The views, the air conditioning, and the location were all worth it!!!
The food is amazing as well. They have one great dining location for breakfast, lunch, and dinner. The menu for dinner had a lot to choose from and it was buffet style for breakfast and lunch. They also have a daily sandwich by the beach pool bar, but they go fast, so be sure to get there at 12:30 when they are first served.
The only thing that I would say is for people that have done an all inclusive before in Mexico or something similar, it is a little different here. Don't get me wrong, it is amazing at cocobay, but it is not a 24 hr food and drink all inclusive. The Bar is open from 11am to 11pm. The only snack through out the day is afternoon tea with small sandwiches. There were parts of the day that I would have loved a little snack but there wasn't anything unless you purchased something at the gift store. Also, the mini bars are not stocked. They do have an option to purchase items to put in your mini bar, but they are pricey and honestly they should be included. You might want to stop at a store on the way in, and pick up a couple of snacks and drinks for your room. However the food and drinks that they do serve are nothing but the best, and you will enjoy every bite! Just don't go into it thinking you will get a cheeseburger delivered to your room with a beer.
I would highly recommend Cocobay to friends,family, and clients! I have been telling everyone to go here! We loved it and cannot wait to go back once my husband is feeling better.
Thank you to all of the staff that made it an amazing trip, because you all have an amazing gift. There is a reason why people come back to this hotel again and again. It's because of all of you! (and the views of course) but mainly you! xoxoxo Diana and Greg
A room with a plunge pool and air, close to the reception desk.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC