Background - we have been to Thailand 6 times and stayed on Koh Samui at various hotels before, we spent more than usual for this hotel, due to the reviews at the time, as this was a special trip for us. . We arrived for a 13 night stay and were greeted by "the Manager", a man, who couldn't be bothered! taken to a Thai Villa (cost £957) - Steps to veranda/front door broken and worn out/sloping to the left. Front Door didn't fit frame, large gap at bottom 2 fingers deep (mosquito & roaches please come in) warped in corner & rattled? Room Very dark and musty, air con only worked at medium - then the biggy, the bathroom!!! see pictures; Old bath with rusty and dirty fittings, dirty plastic shower curtain, broken/groutless tiles, dirty and mouldy, shower attachment falling out of wall and at the hight of my shoulder, (squatting showers ahead) Dead/squashed mossies on wall and windows, dirty mesh at windows, also rusting & dirty. The theme here is dirt.
We complained to the manager who didn't give a damn, showed us a poolside room (a line of terraced rooms, tiny and tired looking)with no better bathrooms, more like toilet block. Then he said the houskeeper would try and get the shower head re-fitted higher??? Offered an upgrade to a juniour suite for only 2000Baht per night a mere £572 on the trip!!! we said we didn't have that and maybe a refund so we could go somewhere else, we know of a few much better places on Koh Samui - some much cheaper than here. He said we could talk to expedia (whom we booked through) and good luck with that. He really didn't care and walked off. We were discussing what to do when he came back and offer the upgrade for 1000Baht per night (£287 on trip). We did as we had no other solution.
We did get a better room, bigger, cleaner and decent air con. Mattress on the floor, thai style and hard as you'd expect, although many other hotels have more "western" soft mattresses. Bathroom still a bath with hose shower and plastic curtain.
We were not the only ones to be treated like this and feel this way about the Villas - 2 days after we arrived a German couple were complaining about the room and a few days after that we heard an English couple saying the same as us. If we heard 2 other couples then how many others complained?
Pool- small but nice, be careful of groutless tiles.
Breakfast - Poor compared to other hotels costing less - but adequate for most people.
Beach - small narrow strip belongs to hotel, right hand side is gutter where rainwater etc runs down to sea after any rain! The beaches are getting really poor, lots of rubbish collecting, fag butts etc from guests, some hotels rake the sand each morning but not this and many other hotels around here.
Grounds - very nice and pleasant, the coy carp near reception are huge.
Restaurant - at night, excellent - some of the best food we ate, and we've been around, a tad more expensive than on Lamai high street, but worth it. Tables on beach a nice touch but with dirty sand i'd stay on the raised restaurant part.
Staff - apart for the "manager"!! they were very helpful, polite and efficient, try speaking a few Thai words and they really appreciated it.
This is a tired, run down hotel, they are doing some work on it, painting at night, but be warned it is over priced compared to many other hotels, I appreciate other reviews about this hotel, but compared to what we have received else where for a lot less money I say avoid until they have a revamp and drop their prices.
NOT Poolside or Thaai Villa - First or Second floor suites ONLY
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC