We know from time to time, you are going to read some reviews that will reflect a bad light on this resort. Those people who write the bad reviews will likely never be satisfied. If you want a romantic, all-inclusive, adult only resort that caters to your every need, Excellence Playa Mujeres is the place. From the moment we stepped out of our private Lincoln Navigator, we were told welcome home as this was our 3rd trip to the Excellence Resorts. We were escorted to the beautiful lobby, given a warm towel and glass of champaign, then taken to the Excellence Club Lounge where we met with our concierge, Hector. Hector was most efficient in checking us in and was always available to meet any needs we may have had. Prior to our arrival, we had requested a bottle of Crown Royal to be placed in our liquor cabinet and a pillow-top mattress cover to be placed on our king size bed. Also, we requested a room in building 8b. Our room was a roof-top terrace room. Hector and the Excellence staff made certain that each request we had was honored. Our bellman, Eric, took us to our room and provided us with a mini-tour along the way as well as explaining various features of our room. We would like to add that during the 7-day stay we were there, we saw Eric a number of times and each time, he would greet us with ‘Hola’ and remembered our name.
The Excellence Club roof-top terrace room was exquisite. It had a beautiful view of the ocean and all the amenities one could ever wish for. A short period of time after we had arrived, we received a few phone calls from various resort staff, welcoming us home and asking if there was anything we needed.
During our stay, we went to all the restaurants except Flavor Market and that was only because we ran out of time. Each meal as well as the service was outstanding. We can honestly say that there was not a single time we regretted eating at a particular restaurant. One place in particular, that we experience a lot of joy in dining was Tuscana for breakfast. It was here that we met our wonderful friend, Marissa. She was such a delight and made our time there most memorable. She always had a smile on her face and she too greeted us by name every time. We also want to mention the excellent service from Gerardo at the Spice Restaurant (he told us everyone called him Gary). We could not have asked for better service. He was so very attentive and kind. These are just a couple of the wonderful people who are part of the Excellence Staff who made our stay most enjoyable.
While at Excellence Playa Mujeres, we took over 300 pictures that we will always cherish. The grounds are beautiful and spread out. The resort was at 95% capacity yet we never felt crowded. We never had to wait at any restaurant. We also never had to search for a place to sit or lie on the beach. There were always chairs available.
The shows were very good, especially the Michael Jackson show. One point of advice is to get to the Theatre a little early to get the best seats. We always had prime seats and was able to see and get great pictures. Also, there were great bands/combos each night outside the Theatre at the Café Kafe Bar. Another thing not many people mention is that you need to try the ‘Drink of the Day’. Each day, there is a different specialty drink Excellence promotes. One of the best drinks is ‘Ticket to Fly’.
While we were there, we decided to take a trip to Isla Mujeres, the island that is right across from the resort. It’s a $15.00 taxi ride each way, to and from the ferry. The ferry ride was approximately $15 round trip per person. We rented a golf cart and rode to the north end of the island, to Graffon Park. The scenery at this place is beautiful. Take your camera. We have some pictures that look like postcards. We also ate at a little outdoor café at the Park that had the best margaritas we have ever tasted. This is the only trip outside of the resort that we made during the 7-day stay. There was really no need to go anywhere because there is so much to do at the resort. You can fill your days with as much fun or leisure as you desire. You will not want to schedule too much as being at the resort is so relaxing and enjoyable.
We could go on and on as many others have done in other reviews. The best advice we can give you is if you want a place that is romantic, beautiful and meets your every need, Excellence Playa Mujeres is the place. If you are looking for the party atmosphere, go to the hotel zone to stay. We did so one time and will never do it again. We are at Excellence to stay. We just returned April 27, 2012, and are ready to book the trip again for next year. We have stayed in June prior but found April to be better suited for us due to more heat and rain in June. Also, we are in our 50s/60s and feel right at home as there were many other couples our age. Honestly, there was a wide variety of ages. Even the younger set had a great time.
To close, we highly recommend Excellence Resorts, especially Excellence Playa Mujeres.
- Also Known As:
- Excellence Playa Mujeres Hotel
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Playa Mujeres
- Excellence Playa Mujeres Cancun
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
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