EPM was everything two honeymooners could ask for! A complete escape from reality with a wonderful staff who always says "Hi" first and goes above and beyond to make you happy! The place and people were wonderful but now to elaborate on the specifics:
-Restaurants were always prompt and friendly and happy you were there!
-Food was a little bland and to be in Mexico, the chips with the salsa were awful! Not fresh at all.
-Go to The Grill and ask for the "Andre Special" Best drink I ever had!
-More on the food being bland, I know Americans are used to food being spicy, etc. but it seemed like everywhere except for Spice was bland and tasteless.
-Minibar in room was great but didn't like how we had to call to get it restocked, twice.
- Food is in very small portions. I get that they do that because you can eat as much as you want. My husband and I had what we called "second dinner" a couple nights.
-Room Service breakfast is awesome! Lunch & Dinner, not so much.
-Top notch! What my husband and I loved most is you never felt like you were putting anybody out or there were too many people to get exactly what you want. The resort was to full capacity but it never felt like it, at all!
-Top Grievance...my husband lost his cell phone down by the pool, (turned out it got wrapped up in the towels, which I knew before we started looking for it), once we figured out it was missing we alerted every security, concierge, etc to let them know of it. They asked for our room number, last name etc and assured us they were hot on the trail so to speak. Needless to say I went back down there to ask the guys who pick up the towels if they had seen it or not and could I go through the pool towels since I was sure thats where it had been picked up. Not only would hey not let me go through the towels but has no idea what I was saying. Skip ahead two days later when we had not heard a word of where our phone was or if they had found it or not (BUT, I liked how they called us, not to let us know that they were looking for it but to let us know that they were not liable for it. Insert my sarcasm here) Anyway, two days later we happened to be in the lobby checking on our transportation home when my husband happened to ask if they had found a phone that matched the description. The woman working the front desk asked us two questions about it and replied "Yeah, we found it." Although were elated that the phone had been found and would not have to be replaced we were dumbfounded as to WHY they had NOT contacted us to let us know they had found it when we had given 15 people our onformation and the description of the phone. I guess in the end everything turned out alright but I can't help but think, what if we hadn't gone up there. So..word to the wise, if you lose something, keep asking them about it because they're not going to come to you about it.
Overall, besides this unfortunate incident we can't wait to come back!!! Wonderful place!
- Also Known As:
- Excellence Playa Mujeres Hotel
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Playa Mujeres
- Excellence Playa Mujeres Cancun
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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