The location of this place is mind-blowing, and an entertaining half-hour drive from Addo Elephant Park. We found the staff to be very friendly and keen to please (especially Gift, who was charming), and the food was consistently superb and great value (although dinner is additional to the room tariff, which isn’t particularly clear on booking), as was the wine selection. The rooms have fantastic décor, and are spacious and uncluttered (the panoramics section on the hotel’s website gives a very good impression).
There are a couple of things that we think would improve the guest experience greatly:-
1) a proper welcome pack. Our folder had only leaflets for other activities, where what we really wanted was a reminder of all the timings on electricity, meals, etc, information on local wildlife/geology, information about AEP (e.g. opening times and prices), details on Figtree’s own game drives, a history of the place. It’s a very remote spot and can feel isolating to arrive and have no information. For example, only on our last day did we discover that there were umbrellas available, after several soakings (it’s on a high mountain ridge, so be ready for some cloud and rain in November/December).
2) somebody on the reception desk holding it all together. There wasn’t anyone manning reception at any point, and certainly no host – we had to go and find someone and pull them away from their duties if we wanted anything done, and we had to wait at least 20 minutes to check out because there was no one there at 9am, and we had to ask twice to have someone do so.
The only time the staff were pro-active was when they wanted to upsell experiences with partner companies in the area. We knew what we wanted to do, and got a little annoyed with this.
We felt it was a good example of a great hotel, but lacking an anchor-person to hold it all together, ensure staff are focussed and ensure guests are looked after on their own terms. For now, as another reviewer says, expect to have to be pro-active in getting the service you want.
Finally, it’s not clear in advance whether there’s wifi here – there isn’t (although there’s good phone signal). If you need wifi, Orange Elephant Backpackers on the road back to Addo will provide access for a small fee.
Luxury rooms don't seem that much more expensive than standard, are vast and seem to float out i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC