On arrival at Dian Bay we found our room wasn't ready so had to wait a further 45 minutes. We were told we could go down to the bar and have a drink or a walk around but nobody offered to show us nor did we receive a welcome drink which we found very unusual. Once the room was ready we were taken to it and found it had a fantastic view. We had been allocated an ocean view room and looked out onto the bay. We never tired of that view! The food at Dian Bay was excellant (a la carte every day except for two BBQ nights). Seafood and local fish were excellant. What we did find strange was the lack of local fruit at breakfast other than melon and grapes (although the chef made a mean omelette!) We found that the small issues we had with the hotel were put right once guests mentionned them e.g. the cleaning of the beach and the pool, but it did take guests to bring this up before any changes were made. It appeared that there was a shortage of staff and as a result staff were unable to give attention to guests as they wanted to. This was probably due to poor planning as during our first week there seemed to be more staff than guests and the second week showed a shortage.Quinland, Marlon, Brenda and Marcia (chef) were excellant and really wanted to give you their time and attention. One evening Marcia did all the cooking for the guests with little help. The hotel has the potential to be a very good hotel as it has the raw ingredients of a wonderful setting and fabulous food. It does feel like an unspoilt corner of the caribbean which should be utilised. It just needs more money put into it to allow guests to feel as though they mattered rather than being an inconvenience. The feeling of not being valued as a guest was reflected in the fact that at the weekly manager's cocktail party, the manager made no appearance! Must be first managerless manager's cocktail party!
Overall we did have a lovely time and met some fantastic people but there could have been improvements to make it even more special.
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