I have stayed at Hotel Saint John's for the past 4 years...each time for over 4 weeks. Over that time, I have had nothing but a positive experience.. People have to realize that Cuba, for all the advances they have made in medicine and education, is not
Canada...Cuba does not have access to all the things we take for granted.
On my last trip to Havana in March, 2011, I had go into hospital for emergency surgery and spent 9 days in the hospital before being released. Every day, staff members from the hotel would visit me, often with their family and bring me treats...fresh fruit, juice, etc. Even my chambermaid, who has "taken care" of me for 4 years, came to visit...is that an indifferent staff with poor service??
There are a couple of people who work at the hotel who could improve their interpersonal skills, but these people are found in any hotel...in Cuba and in Canada.
I have NEVER had anything stolen...and I have left money and other valuables on the end tables quite often.
Are ther hot water problems? Yes. Hey, when the temperature is 30 degrees plus, a cool shower can be refreshing.
Do things need to be repaired and painted? Yes.
Is it worth the price...YES!!!
I will never stay anywhere else when I visit Havana; the staff...the bartenders (especially mi hermano Cubano Pedro), chambermaids, front desk staff, everyone has become a part of my circle of friends.
This is Havana...not Toronto...if you want a resort experience with all the amenities that it can offer, then go to a resort but if you want to get to know the real Havana and meet real Habaneros, go to the Hotel Saint John's with an open mind and be embrace a true Cuban experience.
Try to get a room on the 9th or 10th floor overlooking the Malecon...the view in incredible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC