We stayed from May 2-9th. Let me start by saying this is our third trip to Varadero, Cuba and have stayed in three different hotels. This hotel is definitely not a 5* in comparison with the other two hotels we stayed prior.
Resort is very large ...long walking distance from beach if you stay in buildings 10-12 etc. We were in BLDG 12 the first night , second floor is what we preferred. The room was nice but couldn't get patio door opened due to curtain stuck in the lock. The curtain was torn where it had been stuck..maintenance did quickly come and open the door for us. We realized its too far from beach and activities, so we upgraded to Superior Section $160.00 extra. Good move?? Maybe NOT! It was close to everything but very noisy. Every night we would be awakened by screaming partiers, yelling and banging doors. This was not a big issue...we were young at one point and loved to party and still do enjoy night life. The major issue was room bath towels , beach towels & Internet. We had towels when we checked in the superior section but had only one bath towel for two of us. The maid did bring back another one on the second day. We never got any more clean towels until day 6. We would put our dirty towels on the floor for the maid to pick up every day but never any clean ones replaced. Our dirty towels would be nicely put back in the towel ring and our bath towels would be rehung on the hook or put on the towel rack every day. This is unacceptable. We were lucky to have a couple towels with us. I complained to front desk several times but would say okay..".Sorry"...maybe tomrrow. We never got any clean beach towels for the whole seven days. Everytime I went to get clean ones....always NOTHING . We left gifts for the maid every day and left a good tip at the end. We never got to meet our maid till last day. Internet was a big issue. We were told every morning "Internet tomorrow " for the seven days. Finally, we were told the internet is working but the problem was they didn't have any internet cards. Telephone access "YES" for 2.10 /min with long long wait in the Lobby.
On a positive note our room was cleaned every day & fridge restocked. Food was not that bad...much the same everywhere on those resorts. Our a la cartes were fabulous..Loved it !! The shows at Theatre were great especially Michael Jackson show. Pools & Beach were always enjoyable. The Jeep Safari excursion was wonderful. Everyone should do it ! We always enjoy Cuba for many reasons: people are very friendly , feeling safe and the beautiful warm climate. Overall, the resort is very beautiful but definitely needs to clear up the issues as mentioned. Go with an open mind and you will enjoy yourself.