Our stay was satisfactory. The main thing to realize is that Papillote may "drop the ball" with arrangements. Enjoyment and safety should be a higher priority at Papillote.
Papillote arranged our transportation from the airport and what we got was a “3-hour milk run” bus. If you are not ready for a tour of the island, then make your own arrangements. There are taxis at the airport that will go directly to Papillote for same fare. Early breakfasts must be ordered the night before and remind whomever you see first in the morning of your arrangements. Do not assume cooking staff were advised or that they have not already given it away to someone who arrived earlier than you. If you order a drink, wait for it -- out of sight is out of mind. Our drinks which were to be delivered to the lower hot pool were given away to the first person on the main level patio that was willing to take that drink. No effort was made to remember who you are, where you were going or what your requests were.
Upon our arrival, there was no welcome; no smile; and no enquiry as to our condition after travel. There was no one to carry our luggage to the room – pack two suitcases instead of one heavy suit case, as there are numerous stairs with minimal light. Some lights along the path from the restaurant to the rooms did not work for the entire 6-day visit so bringing a flashlight.
The guide which Papillote arranged for our hike to Boiling Lake changed the price for transportation, once he drove us to the trailhead. He also advised us that the price quoted by Papillote was for 6 hours of hiking, after that there would be an additional hourly rate charged. His only goal was to finish the hike as quickly as possible with no concern for the experience of those paying. I can say proudly we finished the challenging hike and it is well worth the time and expense but be careful regarding your choice of guide.
The housekeeping staff are friendly and kept the room clean. Food is adequate but nothing exceptional. The gardens are incredible and the hot pools very enjoyable. Be aware that the water in the hot pools may permanently stain whites and some fabrics.
From Papillote, you can reach Trafalgar Falls, all activities in Laudat (i.e., Boiling Lake, Titou Gorge), Roseau, Soufriere and Scotts Head easily. The inn is located in the mountains/rainforest and is secluded with spectacular views of the valley. You will need a jeep/taxi to visit any sites or for meals elsewhere. It rained heavily every day for a short period of time as expected in the rainforest. We loved Dominica; Dominicans are justifiably proud of their island and are very helpful; it is a nature lover’s paradise.
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