We booked a whale watching tour at this hotel the evening before the tour was scheduled. We gave our names, hotel name and even our room number so they could contact us if needed. We were told to show up 1 hour before the tour was scheduled to depart (2P). We got our tickets and waited until 2:30P before we were told that the tour would be CANCELLED because they didn't meet their quota of people. This was going to be the focal point of the day and we had arranged our schedule around it. This made for a WASTE of a vacation day for us because it was too late to schedule anything else. The refunded our money, but didn't seem too concerned that we were inconvenienced. Service is not a strong point here.





Service




