When I arrived to the hotel, they gave us a key and took us there by car. I was wondering where we are going. They took us to garden apartments. When we entered to the room, it was already occupied, so we went back to reception. They let us wait for an hour. After that, they gave us a new key (saying, we will have nice room for the troubles) and took us by car to the garden again, we entered the "nice room". It was terrible. dirty bathroom, with almost no water pressur, so we even could not have a shower after almost 20 hour trip! so we went back to the reception, but there was no other free rooms. I will not describe all the troubles to shorten the story. we changed 4 rooms in total.All of them were not even worth the half of the money we payed for the trip. The only solution was to pay another money (250 USD) to get to main hotel room with sea view. This room was nice, modern and clean, so we could finaly enjoy the holidays. I would have better opinion about the hotel if the room looked like this from the beginning. SO IF YOU PLAN TO GO TO THIS HOTEL, PAY FOR SEA VIEW OR DELUXE ROOM TO BE SURE, YOU STAY IN MAIN BUILDING. If you don´t want to pay extra money for this, you better choose another hotel or you will be very dissapointed. I spent 2 and a half of the day by solving the troubles!
What is nice:
beach at the hotel. There is security, so nobody bothers you.
service - lot of food and drink for free (if you have all incluseve)
Garden - the garden where the appartments are is very nice with nice pool in the middle.
Good for those who like to stay near the hotel. If you like to walk on the beach, or go to the city in the evening, it is not for you. Short beach, even if you go out from the hotel beach (and prepare for the locals. they will bother you all the time outside the hotel teritory)
If you go there, visit saona beach...very nice there. (you can buy the trip in city for half price then in hotel! I went to PEDRO tour and it was very good service with english speaking staff which is not very common in dominican republic)
stay only in main hotel building! to be sure, you will be in main building, pay for sea view or delu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 June 2012
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Thanks for submitting your report because we have more information and to work. It is however a pity that you had to go 4 rooms for a good stay, accept our apologies for this. We have a plan to remodel the rooms at the Garden that will be in keeping with the surroundings, as you say, are really nice. If you decide to return, please write to make sure we provide good service even before their arrival at the Be Live Hamaca.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC