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Hotel Santo Domingo: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 13 reviews
13 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
2
3.0 of 5 stars
2
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#26 of 67 hotels in Santo Domingo
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  • Rooms: 215
Address:
Av Independencia esq Abraham Lincoln
Santo Domingo
Dominican Republic
Check Rates: £72 ($129) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Hotel Santo Domingo

( 7-11 of 13 )
“Great Building. Good location. Poor management”

Hotel Santo Domingo

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3 of 5 stars
New York
20 Apr 2006
7/7 found this review helpful

Hotel Santo Domingo could be one of the best hotels in the world. It has a great building, large rooms with a view of the sea, nice decoration by Oscar De La Renta, large swimming pool. But, a large number of small inconveniences become very unpleasant during your stay.
Our reservation had been incorrectly recorded so on arrival we were told we had a standard room not the club room we had booked and paid for. I actually never found out whether or not we got the clubroom we paid for. All the rooms looked alike to me although club rooms are 20% more expensive.
Taxis at the hotel door are 50% more expensive than similar taxis that are waiting on the street. There is no explanation but it is hard not to feel cheated by the hotel.
The concierge lady helps booking reservations but has little or no idea about the tourist sites or the restaurants in town.
A bright lighted add at the hotel entrance informs you there is a band playing every night at the bar. But, although the band is on vacation, the lighted add continues to miss inform you every day.
Some days you get your bed ready in the evening, some days you do not. Some days you get two towels, somedays only one. The business room was closed for several days during our stay with no real reason or advance notice. The breakfast buffet is nice but the service very slow. Sometimes we waited 15 minutes for coffee.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Himelda's Summary
Date of Stay: April 2006
Member since: 20 April 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
I recommend this hotel for:
Older Travellers, Families with Small Children, Families with Teenagers
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Average price*: £72 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“great place to stay”

Hotel Santo Domingo

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4 of 5 stars
Niagara Falls, Ontario
24 Mar 2006
8/8 found this review helpful

We visited with our 4 teenagers, and enjoyed the Hotel Santo Domingo - especially the friendly, helpful staff, who all spoke English wonderfully! The food was excellent and the rooms were clean. We'd highly recommend this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: March 2006
Member since: 24 March 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Families with Teenagers, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £72 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The Hotel Manager tried to rip you off - Got you anyway!”

Hotel Santo Domingo

20 Oct 2005
7/15 found this review helpful

To the person who wrote that the hotel tried to rip you off. 1st I love this hotel and have stayed there often, but this is beside that point as you mention yourself that it was a lovely hotel. 2nd there are a number of special rates. You have to know what is what, and you can find this buy suffering and simply entering Hotel Santo Domingo and looking at the rate. 3rd you went across the street to the Hotel Hispanola for your family. Guess what? Hotel Santo Domingo and Hotel Hispanola are sister hotels so...they didn't lose your business. You more then likely gave them a big laugh. You might want to check your facts next time.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: August 2005
Member since: 20 October 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Families with Small Children, Families with Teenagers, tourists
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Check Rates
Average price*: £72 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The manager tried to rip us off”

Hotel Santo Domingo

13 Sep 2005
10/15 found this review helpful

The place was nice.. the accomodations and everything were fine. But the hotel manager tried to rip us off. I had my brother and his girlfiriend join us and I attempted to get them a room. Well the night before they arrived the person at the front desk gave us a quote of $70 per night, the next morning someone else gave us a price of $95/night and the hotel manager (by the same evening) gave us a price of $125/night. When I tried to explain to the hotel manager (who seemed to be the one behind the price hikes)... he basically told me that I paid a "special" price for my room and therefore the price kept changing for other people (which was completely bogus since I booked the package way in advance through American Airlines and it was no "special").

The manager put the initial hotel clerk (who gave us the $70 dollar price) on ther spot, was rude to his worker and made him admit that it was a mistake... This worker was clearly uncomfortable with the whole situation... I tried to talk to the hotel mangaer who was very arrogant and dismissive as if the price hikes was a figment of my imagination.

I was soo --- off that I took them accross the street to the Hotel Hispaniola where the service was better, the accomodations the same and the people were nice and accomodating. In addition, they did not attempt to give us any problems... They were happy to receive our service.

D. Lopez

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: November 2004
Member since: 02 November 2004
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Average price*: £72 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Very Highly Recomended”

Hotel Santo Domingo

12 Jan 2005
14/14 found this review helpful

I loved staying at this hotel, service was great, everyone was very polite & friendly, clean at all times and the food was good..
I also loved the fact that they had security at all times of the day , I rented a car and we came in and out at all times of the day and it was very nice to know you had security in parking, lobby and even to get in elevators..Full security...It was within walking distance of many places, like rest. clubs and malecon a must hang out place in afternoon and sunday's all day...I loved my NEW YEAR 2005 experience at DR...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Check Rates
Average price*: £72 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Hotel Santo Domingo

( 7-11 of 13 )
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Hotel Santo Domingo Address

Av Independencia esq Abraham Lincoln, Santo Domingo, Dominican Republic