well, what can I say? First things first. Do not get suckered into buying a meal plan from the hotel. The food was mediocre at best. Overcooked entrees were a standard and the "asparagus salad" consisted of a few old crushed leaves of iceberg lettuce, and two spears of canned asparagus, sliced lengthwise. You get the picture. I think the chef mainly caters to diabetics because salt and pepper were ignored altogether. Breakfast was uneventful and a xerox copy of itself day in and day out. It is NOT an all-inclusive place and please don't believe the brochures when they tell you that it is. The second day a man conducted an orientation during which he said that if we want free beach chairs, to go and see the boy named Carlos, right there at the beach, at which point Carlos made an entrance. The next day we learn that, on the beach chairs are not free, they are just less expensive that somewhere else (80DR) Things like this were expected by the third day.
The restaurant staff will use the hygiene excuse to make you sign up for the meal plan, but we ate on the beach at several different restaurants (couldn't take the hotel fares) and the food was by far superior and not as expensive as they make you believe.
Do not take taxis as they are a rip off. They charge you an arm and a leg just because you are a "gringo". That brings me to the "city tour". Please save the money and donate it to some education fund instead. Everything in the tour was scheduled around visiting stores and locations where the tour guide was to receive his commission when you buy something. (granted it's a common practice everywhere, but this was too much) He actually got frustrated when the trinket shops he was insisting on taking us to didn't produce sales. His attitude changed drastically when he got his tip (suddenly he was Mr. Enthusiasm himself, and offering extra services at no extra charge...hmmmm....)
Do try the young coconuts, they are great! Do talk to the locals, whey are really warm and fun people.
Tips....the wait staff expected tips after every meal (we were the schmucks who signed up for the meal plan, although I must say mane people did also, but then again they might have been there before and for some unknown reason chose this instead of real food on the beach) and then on our last day there they distributed small empty envelopes with the word "tips? and inside was a small survey. I thought this was in extremely poor taste.
The rooms were clean, but some problems with water and waste pipes should be expected in the event of rain....that's all I will say.
Our maid was wonderful.
The beach was crappy. VERY, VERY DIRTY. Not to mention that there is a massive coral formation and swimming area is severely limited, unless you don't mind walking on the coral for a while (wearing thick-soul shoes if you don't want to fall prey to millions of sea urchins) and then falling off into the water. But if you manage to squeeze past hundreds of people who are all trying to swim in the small coral-free lagoons, get your goggles on and dive right before the coral. Amazing fish await you! They are different colors and shapes and if you bring a small piece of banana with you in the water they will come in schools!
The weekend is another "fun" time when thousands of people come down to this "exclusive residential area" beach and make it their pick-nick and dance area. I have never seen so much refuse on a beach afterwards...and it didn't get cleared away the whole week we were there.
Oh, yes, and while you're on the beach trying to relax and forget the North American winters...a small, but exceedingly persistent group of sales boys from the local trinket shops will descend upon you (they have an uncanny ability to distinguish the tourists from the locals.....could it be because we still glow in the dark when we get there....?) and insist on selling you something because "the business is so bad and he is making no money and you have to buy something". One actually told us "Don't disappoint me, you must buy something from me before you leave." Wow! Talk about a sales pitch.
There is a small ice-cream shop right next to the hotel entrance. Very nice and inexpensive. My favorite is plum ice cream. All the flavors were great and you can't beat something so refreshing in the 90+ degree heat at 9am.
The "JEEP SAFARI" again, donate that money to someone else who will actually benefit from it. All the tours are SEVERELY and I repeat, SEVERELY over overrated and do not meet any assumed standards. Descriptions do not match the actual tour given, but the price is hefty at US $42 per person. "Plantations" consisted of a handful of trees if lucky...you get the picture.
There is a German guy named Fred, if you find him on the beach, and he will be your best tour guide. He is a character, but it's because of him that we got to see something in that part of the country.
One last word about the manager at the hotel, a guy named Bill. Possibly one of the many reasons we won't be returning to the place. Too plastic and too enthusiastic, this was spooky.
All in all, the place was "primitive", no not in that rustic sense, but in the "unprofessional" sense. Everything seemed to be made by someone who has no idea how the hospitality industry is supposed to function. (I've worked with hotels worldwide for the last 14 years)
Disappointing was that they could not make the place appear interesting; their main concern was to rip off another couple bucks...sadly. The place has a lot to offer...if you know where to look and who to ask.
A country with a Third World Economy is charging more to get from the airport to the hotel than a cab in Manhattan! And it's not as far either, go figure. That same trip in NEW YORK CITY WOULD COST YOU LESS!
SO, if you are a retired truck driver or a family member of one and are over 50 and don't really care about anything but lounging in front of a chlorine-infested pool all day, by all means book your vacation right now! Just don't forget to tip! They are waiting!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I recommend this hotel for:
Older Travellers, Families with Small Children
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists