I just stayed at the Wyndham for one night and I couldn't have gotten out of there sooner. I would definitely not recommend staying here. (Unless this is the best of the hotels in Puerto Plata - I admit I have nothing in PP to compare it to.) The hotel is very run down; the front desk staff was not friendly at all; the sliding glass door to the balcony was broken and barely closed (someone came to fix it and it was closed at the bottom but there was a huge gap at the top - not very safe feeling); the dinner food was horrible; and the room was not entirely clean - there were little bugs everywhere. Although not the hotel's fault, the disco nearby was playing EXTREMELY loud music until almost 2 a.m. on a Monday night and from my room it was impossible to sleep.

Not sure where reviewer sexydominican stayed but should maybe stick to 5* plus?????? We stayed at Viva Wyndham Mar 31-Apr 5 and loved it. Traveled with my husband, my sister, and her husband (age range 39-44). Being rated a 3 ½ star we were surprisingly pleased.
Check In/Rooms:
Check in was quick; we were early so our room wasn't ready until around 2 pm. No problem. Got our bracelets, changed into some swimwear, found the bar, ok maybe not in that order, and started to vacation. Were able to get into rooms around 2pm as told; our room was so spacious and clean, we were very impressed. My husband and I were across from the theatre on the 2nd floor and was noisy when the show was going on, but he sleeps like a log and it didn't really bother me.
Restaurants:
Buffet restaurant food is very good for the most part; some items are not what we are used to here in Canada - if you are adventurous then go ahead and try but if I can't pronounce it I usually don't eat it :) That's just my policy. Stranger food items are normally found on Dominican night but the locals really seem to enjoy!! Waitresses all very pleasant (especially Xiomara & Valenta), certainly not rude.
Beach restaurant - excellent! Pizza very good. Burgers, fries, salads. At night this turns into an a la carte - we went one night and it was delicious - try the deep fried muscles, and the roasted chicken with an orange sauce and mashed potatoes. Mmmm good. The waiters and the chefs were very professional. We loved it. A+ for presentation. The chocolate mousse not so good, I've had better. Too gel like.
There also is a chinese a la carte which we did not try but I heard others say they really liked it.
Bars:
Pool bar drinks very good - they have Presidente Beer. I was glad to see that upon arrival. Beach bar very good as well. I didn’t get heartburn like I did at the Riu Mambo last year after drinking some of the fruity drinks.
Entertainment:
My husband and I are not usually ones to take in the entertainment but we did one night (Viva Las Vegas) and let me tell you, it was incredible. My sister and her husband went every night (her husband won at darts 5 out of 7 days) so they of course would go so he could collect his bottle of rum - they enjoyed all the shows very much.
The Animacion crew was always on the go; there seemed to be always something going on; they are not pushy and certainly not rude.
Beach:
The beach is absolutely beautiful. Was quite a bit of waves but I got in and out with no trouble. The water is aqua and you won’t be disappointed.
The resort itself was very nice, well kept grounds, very clean. It did get pretty crowded on the weekends when the locals come in. I found there were too many kids but having said that it’s not an adult only resort and they have just as much right to be there as we do so this did not damper the vacation.
The resort also has professional photographers on staff. They have a little booth across from the buffet restaurant. You’d think that the photos would be cheesy but oh contraire - quite impressive. Ask for Bolo, he’s quite good and a very nice person.
To sum things up, we really liked this resort. It’s rated a 3 ½ star but after staying twice at the Victoria Resort(4*) in the same complex, we are much more impressed with the Viva Wyndham. We flew with Sky Service which was a first for us. It actually wasn’t too bad. Seemed to be more roomy than Air Transat and much better than Canjet or Can’t Jet as I refer to them. Still no comparison to West Jet though – in the future if we are choosing a vacation which seem similar, the deciding factor might come down to which Airline we’re flying with and West Jet would win hands down. Our vacation was great; we met some really nice fellow Canadians – hello Steve & Sue! We would definitely return to the Viva Wyndham!

Being an addict to Tripadvisor reviews sometimes isn't a good thing, and considering the mixed reviews for this resort that I saw in the weeks and months leading up to our trip, I had some serious worries. It was our first time at an all-inclusive resort, so we had no expectations outside of what we saw on Tripadvisor.

Now, a week after returning home, I can report in glowing terms that the Viva Wyndham Playa Dorada came through in a big way to make this one of the best holidays we've ever had. Our two boys, ages 12 and 10, even say it was better than our trip to Disney World two years ago.

From what I'm told (again, we had nothing to compare it to), this resort is not high end, but not low-end, either. We had no issues with the food selections (others have), nor the service. Rooms were kept extremely clean, checked twice a day with fresh towels never a problem.

I highly recommend you join the Wyndham By Request program before you go; it definitely gets you a higher standard of service, and it's free. Join it on the Wyndham website.

I found the whole facility clean and tidy, and it was never a problem getting beach chairs.

Would we go back? In a minute.

Me and 3 other girls booked the holiday through Thomson. I had previously been to Dominican Rep. and stayed in the Gran Ventana which is excellent.

I will only write about the hotel as the country is beautiful and my holiday was the best ever because it is what you make it.

CHECK IN

First impression bright orange and blue buildings. We were greated with a cool non alcoholic cocktail and the porter took our bags. Check in was easy no queues (I think because we were the only English checking in there) We got two rooms, mine was nice, big and clean but my other friends room was tiny. And looked onto a bush. They complained and their room was switched to a bigger one the next day with no problem.

FOOD

Ok this was what made me not come back to the hotel ever. I am not a fussy eater but the food in the buffet was disgusting. It not only looked disgusting but it was not nice to eat. There was no varitey either. I was used to Gran ventana where they had a large selection of all types of food but in Viva they had what they called themed nights like Mexican, Dominican, International which was really disappointing. Also the drinks on offer were terrible no alcohol in the buffet resturant, fruit juice was fake syrup juice and coke watered down. The food looked like it had been out all day. Staff were also not very friendly and we often had to ask for knifes and forks. They also couldn't speak any english, even the chef who cooks you food in front of you was clueless. They all walk around the resturant like they hate their jobs.

You can book one of the two a la carte resturants per week. One is chinese and the other is the Ibiza resturant on the beach. I must say that both are the complete opposite of the buffet. They are really really nice resturants and the food is excellent. If we didn't have these a la carte I would have stayed hungry. It was beautiful eating dinner on the beach and the waiters all speak english.

Lunch in day time is served all the time in the Ibiza resturant on the beach but be warned this is only Burgers and Chips and hot dogs. I got sick of eating burgers everyday for lunch. And the midnight snacks is just the left over food from the daytime. The buffet resturant stinks at night because they leave all the plates out on the table. One pizza slice felt like a brick. It was foul.

DRINKS

Cocktails were good and cant really complain about that. I did have about 10-15 cocktails a day and it never really effected me. I think the drinks are watered down. In the end I was just drinking straight rum and ice.

ROOMS

Clean, big, Iron, Sat TV, really nice, air con. Maids cleaned them everyday.

ENTERTAINMENT

The beach entertainment was really good but it all depends on what you like. If you just want to chill out on the beach then it may be a bit noisy. They play music and games constantly through out the day. Which is fun, the staff speak english and they are really friendly. They are flirts but it was all just fun. They have watersports facilities which were really good. Note there is a short walk to the beach only 5 minutes but the hotel doesn't step onto the beach.

SHOWS

The animation team worked really long hours and they really put their all into the shows. The shows started with kids show and then they used to put on big performances like Moulan Rouge , Street dance shows. We just used to go along to watch them for a joke before we went out to the clubs. Most of the dancers were very gay but it was really funny.

KODAK BOX

They have there own photograpers there that are scattered around the hotel and beach. They constantly snap you and we organised a photo shoot. The pictures actually came out quite nice.

POOL

Never went in the swimming pool once. It is really small and full of kids. The jucuzzi was cold. I much prefar the sea anyway.

SECURITY

Ok I understand you have to protect the hotel but Viva security were too much. they used to hide in bushes with guns. I have friends over there so they used to meet us at the lobby before we went out. They were often told to leave and on one occasion were kicked out of the complex by police. The reception staff and security are very rude and considering I paid my money for the hotel, i should be allowed visiters at the lobby.

THE PEOPLE

I think this is the ony hotel in the complex which lets in the locals. They give them a day pass. They were no problem to us. I think we were the only english people in the hotel, there were loads and loads of Canadians. I think because it was spring break.

OVERALL

The hotel was ok to stay in the only thing which let the hotel down is it's food. Don't stay here and think you will have full bellies and love the food. The food is a real let down. Expecially if you are all inclusive thats the one thing you look forward to. The other let down is the staff, they only speak english when they choose to. They are rude and very un helpful. The rooms were decent and the beach activites were great.

It all depends on what you look for in a hotel. I had a fantastic holiday because we spent more time outside the hotel then in. We only was really there to eat and sleep. We occupied ourselves with excursions, trips out of the complex and clubs and bars.

I would never ever stay in this hotel again. But this has no reflection on the PLaya Dorada complex. The complex hold about 12 hotels and is the best area to stay in Puerto Plata. They have a shopping mall, discos, bars (Coco Bongo & Roadway) This is were us girls spent out evenings.

I have booked again for August staying in Playa Dorada but staying well clear of Viva Wyndham. This time I am staying in Gran Ventana were they have customer service skills and make you feel welcome.