After reading the reviews posted on trip advisor we had mixed feelings about this resort and did not really know what to expect. We talked with several couples who felt the same way after reading trip advisor reviews. So we made a committment to provide honest information about our stay at the resort.
1. The property is nice, not exactly a five star resort but certainly nice. We would rate the resort a easy 3.50 to 4.00. Suites were pretty clean, (my wife always does a little additional cleaning). May need to request additional (thorough) cleaning of shower and bathroom floor. Otherwise overall room was good.
2. The property is large, but not as large as we expected and honestly two mildly active adults can walk the property and be anywhere within a few moments. If children are involved it may be a little much for them. As far as using shuttle service to move around the resort (which we did all the time for the first couple of days until we realized it was not as big as reviews had indicated) we honestly never waited more than a few moments for a shuttle, day or night. The only days that you experience any delays is if there is a major resort party going on were everyone is using the shuttle service or on saturday and sunday when large groups of people are checking in and out of the resort and moving luggage. Even during these times I never waited more than 5 fives for a shuttle. And yes i timed it because of the previous reviews I had read.
3. Customer service and the resort staff were very nice. During our stay there was a problem with our refrigerator, we called the front desk, within approximately 20 minutes the service techs were there and when I shared with them that the refrigerator had been a problem for a couple of days, no additional questions were asked. They pulled the old frig came back with a new frig, installed it and everything was great thereafter. You do have to stay on the staff about leaving enough towels, but whenever we called additional towels were delivered to our room within minutes. CAUTION: Although everyone there was more than friendly and nice, keep in mind that everyone is also working together to get tourists dollars. taxi drivers, tour operators, merchants, resort staff etc...
4. The reviews about the sales staff are definitely correct. They literally hound you from the time you arrive and if you do agree to listen to their sales presentations and do not buy. They become extremely nasty. They will promise to give you several things for attending the sales presentations and when we made it clear we were not going to buy. They basically escorted us out of the VIP sales office and told us we were not getting any of the things they had promised. No big deal for us, But we did not like the constant negative attackes on RCI. Although they need RCI members that want desparately to convince you to leave RCI and buy into their vacation club. We also plan to share this information with RCI.
5. The food at the resort was ok. But by the end of the week, it all starts to taste the same with very little variation. If you are a extremely picky eater, as is my wife, the options are less. The drinks are in fact watered down, (no different than any resort) but if you ask for additional liquor they will gladly add with no problem or fuss.
6. Activities it is true the resort does not do a good job of informing you of activities on the resort. Check the boards and with front staff daily if you want a better idea of activities. The excursions are good, highly recommend the paradise island boat tour, and the waterpark they are awesome. The Ocean world casino is great for a little gambling, the massage at the SPA was great and the lighthouse disco can be fun on the right night with a great group of folks.
7. Shopping at the resort is expensive (same as all other resorts) better to go into to town and shop in puerto plata. Bartering is necessary to get the best possible price. The resort will provide a driver and escort for between $35 to $50 for a day to take you shopping and around the city. Worth the costs and savings. Again keep in mind that the escorts will take you to their preferred places first (see caution stated above) with a little insistence, take the additional time to shop a few different merchants it will increase your likelihood of obtaining better deals.
Overall we enjoyed the visit to Dom Rep and the stay at Lifestyle Crown Suites. We would consider going again.
Hope this helps






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