A good friend(client) offered me these beautiful villas which were going to save us money. I had invited 2 other couples to join which we were promised a 3 bedroom villa stocked bar water soda private pool which had sold us all! I was always hesitant with the Dominican republic but since a good friend owns this timeshare and recommended it I said hey this has to be great! Well little did I know unless you are the actual owner you will be treated like crap and no one cares what happens to you. My friend (client) had confirmed the night before we left that she received a email saying our villa is waiting and ready for your guest to arrive....I had made sure of this because my friends had read these bad reviews and I told them they had nothing to worry about we had the confirmation on the villa. We arrive and they tell us they have no villas available and they tell us they are putting us in the TROPICAL ...well if you thought you were vacationing 5 star forget that because the TROPICAL is disgusting I felt I was on spring break rooms were disgusting low budget rooms. Our rooms were dirty with hair sun tan lotion on the floor blood/vomit stains on the mattress I have pictures to prove this!!! They came and changed our bed twice which took them 4 days to do so. I have never been on vacation and wanted to go home in my life! We complained every single day of our trip by day 4 they finally upgraded our bracelets which we were suppose to have in the first place with the villa so we can eat at the nice restaurants not the buffet which we all had severe diarrhea from. Yea real romantic vacation! Of course once receiving these bracelets they told us that the restaurants were all booked for reservations and that we would have to continue eating at the buffet. Well at this point my friends have had enough and until they started screaming in VIP like lunatics they finally said they found availability for our friends birthday. This place is the land of no and unless your a owner or purchasing a timeshare they don't give a crap if you leave never come back nothing. The staff at the bar will ignore you. I can't even believe this place expects tips because this was the worst customer service I have ever encountered. This is not a resort so if you complain there is no one who will do anything for you. For our last 5 days of the trip I could not keep anything in me so I ate bread French fries and chips from the store the only thing that was safe it was horrible we are all still having stomach problems from this trip. PLEASE take every terrible review and believe it because it is TRUE and I wish I did especially since I had invited friends with us. Recommended or not you will not get good treatment!!!!
- Also Known As:
- Lifestyle Crown Villas Hotel Puerto Plata
- Lifestyle Crown Villas Hotel
- The Crown Villas At Lifestyle Holidays Vacation Resort Dominican Republic/Puerto Plata
- Official Description (provided by the hotel):
- The Crown Villas are the ultimate in luxury and exclusivity, as each is a small estate home with sumptuous, private three and four bedrooms that offer guests a unique and exclusive vacation experience. All of these villas are a classical Spanish Mediterranean style architecture, with red tile roofs, stucco plastered archways and distinguished stone columns with generous tropical gardens where hibiscus, bougainvilleas and other magnificent tropical plants abound. All have a private swimming pool, shaded terrace, veranda, kitchen, and a full private bath leading directly off each bedroom. The villas are furnished with rattan, elephant bamboo and a natural Caribbean wattle work and are equipped with air conditioning, overhead fans, and cable television. The Crown Villas are part of the all-inclusive Lifestyle Holidays Vacation Resort and guests have access to all the facilities of the Resort (excluding the V.I.P areas). A personal maid and an exclusive menu in each of the seven Resort restaurants complete these perfect accommodations. ... more less
- Reservation Options:
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