My husband and I traveled to Puerto Plata April 1-8th, 2008. Just to let you know, we have traveled a fair bit, everything from luxury cruises, 5 star resorts, to mud huts in Africa, and every type of accommodation in between. We rented a 3 bdrm villa from an owner on the internet.
Upon our arrival at the airport, the person who was sent to pick us up had been told there were 12 of us – not just the 2 of us. No amount of persuasion on our part could convince them we were it, so we had to wait until the whole airport cleared out before they would believe us. Finally they got us a taxi and took us to the resort. Nothing fancy here.
Check in was OK, no one seemed in any hurry. There was no great welcome, or drinks offered or anything like that. We paid our $37.50 US pp/day for the all-inclusive fee. No amount of asking would get us a golf cart. Only the owners they said. We were told our villa wasn’t ready so we went off to find something to eat. It took many hours before the villa was finally ready. This would have been OK except that it was pouring rain, and we really couldn’t find anything to do in the meantime.
When we did get to our villa, number 18B, I was somewhat disappointed in the furnishings etc. Some of the furniture was broken and worn out (arms on chairs, finish coming off the dining table etc). Because of the rain, one of the beds in the upstairs bedroom was soaking wet from a roof leak. It’s a good job that wasn’t where someone had to sleep as there was just the two of us. The floors, which are ceramic tile, were wet in many places making them very slippery both upstairs from the leaking roof and downstairs from the rain coming in under the doors etc. Villa 18A was attached duplex style, but the people beside us were very good.
With regards to the chef who comes to make breakfast, he only showed up the first two days and then stopped coming. No explanation given. No big deal, we just went to the buffet, but if it is part of what we paid for, then we should have had that service.
Speaking of service, it was like grand central station at our villa. There were always people coming in the house and grounds. The pool boy would be by to clean the pool daily, the grounds keepers would appear to rake the leaves, maids were in and out all day long. The guy who fills the fridge would come in. The paperboy would come right in to deliver the newspaper. It didn’t matter if you locked all the doors, there were always people in the house! Once I went into the kitchen and some shuttle driver was helping himself to a soda in our fridge because he was thirsty! And he wasn’t even shuttling for us! And did I mention the continuous flow past our villa of golf carts driven crazily by kids. They would be kids of owners of course, as we mere renters couldn't have a golf cart. I truly believe that there should be a golf cart per villa regardless of who is staying in it. We walked by the "garage" where they kept the carts and there were lots of them not in use.
On top of all these people, we had the timeshare salesmen. Now, as I said, we’re pretty used to them around a resort and are pretty good at spotting them and avoiding them, but when they attack on your own turf, that’s too much. One morning we were sitting there having breakfast and this guy was looking in the patio door at us. He came right in and started his pitch in our own place while we were eating! Two days later my husband and I are in the pool at our villa, and along comes another salesman who would not leave us alone! We feel we are fair game while roaming the resort, or even sitting by a public pool, or coming out of a restaurant, but this was just too much! One interesting thing we did find out however, was that we had rented a VIP Gold villa, but he told us we were only in a silver and why not go along with him to see what we could get if we bought Platinum. Silver? Silver? No where on their site does it say anything about a silver level. Guess that explains the disrepair/shabbiness of the villa. He also mentioned that we were to be out of the villa as they had 6 new people coming in. this was on Sat and we were booked until Tues. We told him he'd better find somewhere else to put them. Nothing ever came of it however. Now don’t get me wrong, it was impressive to a lot of people. We happened to meet a couple staying at the resort in a hotel room from our hometown. They were blown away by our villa. They took pictures of every room and said they were going to come back and ask to rent the same villa they were so impressed. So, I guess it is based on your previous travel experiences. If you haven’t traveled much, you will probably think it is awesome.
I won’t go into the VIP beach and pool area as many others have written reviews. They were a neat touch. It is nice to have your drinks brought to you. Don’t bother getting them to bring you food though (other than nachos) as it is stone cold by the time it gets there, you might as well wander over to the restaurant yourself. For the last couple of days we actually parked ourselves on the outside of the VIP Beach wall and stayed on the resort side near a little beach bar. If you’re looking to meet the most enthusiastic and entertaining fellow at the resort, stop by there and visit Pedro.
We thought all the restaurants were fine. The gourmet was certainly the best. We caution taking a seat outside at the early sitting as all the workers and their smelly diesel trucks are leaving for the day and driving by continuously while you are eating.
If you have trouble walking, be aware there is a lot of it to be done if you don’t get a golf cart. The sidewalks are all too narrow and made of uneven paving stones and are very poorly lit at night.
My main complaint was that there was no evening entertainment offered other than a “theatre” show that lasted an hour. The disco was supposed to open at 10:30 PM but a few times we looked in, there was no one in there. We were told that it was very loud and hot inside the disco whenever it did get rolling. No where was there a band playing that you could listen to either during the day or in the evening after dinner. Even the lower end resorts we’ve stayed at have all had a house band. It is rather boring after dinner. I know our teenage kids would have been very bored here. For 3 days it rained, and that knocked out the satellite TV so you couldn't even watch TV. There was one day that the power went off around 7:30 am and it didn't come back on for about 12 hours, and it was not one of the rainy days.
All in all, the place was fine; neither of us got sick, it’s clean, renting from an owner off the internet went fine. It was our 4th time to the Dominican. I don’t think we would go back to this resort, but then we’ve never gone back to the same place twice. I’m sure anyone would have a great time there and I wouldn’t hesitate to send anyone, as long as they know what to expect. Like I said there’s nothing horribly wrong with the resort. But it wouldn’t take much to make it a lot better. We started playing a game called "if I owned this place, I would...." and talked about inexpensive changes that would make a huge difference. If you would like more info, feel free to email me at hooktravellers@sympatico.ca
Food Very Good
Accom Good
Entertainment Poor









Rooms
Business service (e.g., internet access)
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