This is the last we will book a Riu! Our first time was Riu Negril a few years back,roaches,terrible service if any at all,and dirty. The second the Riu in Mazatlan,lucky for me I did not see roaches but still very dirty and service does not exist.The same goes for the Riu bambu.I am not naive I know the risks of cockroaches in the tropics,but they are controllable.We are seasoned travelers to the tropics and this we are guessing to be our 40th trip only twice have we had the nasty experience of spending our hard earned money to sleep and eat with the roaches and they were both Riu. The manager Ramon Castillo handled it nicely after seeing the first roach on the grill not even a foot from the food.He was on the phone immediately to our apple rep(Alicia Cano whom is useless) and hotel staff to fumigate the restaurant and I asked him to fumigate our room too to ease my mind,thinking my room might be ok since far from the restaurant and in separate blocks(I was wrong).I told him I could not eat on the premises,so he gave us his business card with a note on the back giving us permission to eat and drink at the Riu Palace Punta Cana next door.It eased my mind a bit although still a Riu,I was able to eat a little bit,but every time we went over we were interrogated which made us feel as if we were stealing.We returned to our room after our meeting with Mr.Castillo to cover and close up our belongings for the fumigating. Housekeeping showed up a few minutes later with a can of raid-not comforting.If you know anything about roaches this would barely put a dent in the population.And my point made when we returned to our rooms that evening to find roaches in our rooms.Another mad dash to the front desk,as we approached a we watched a mouse scurry behind a cabinet behind the front desk.After telling the front desk clerk he looks back and shrugs his shoulders.Now we get to the roaches in the rooms.We were offered another spraying or another room.Obvious the place is infested,another room to sleep with those roaches or stick with the ones we have????
As for the rooms if roach you can get one roach free(is doubtful),they are small but how much time do you spend in the room? Get one on the second floor,the high ceilings make it much better,if you are brave enough to still book this hotel.
The main dining The Colonial buffet,you will be lucky to get a clean table.The cleanest you will get is a flipped dirty cloth.The floors, tables and pretty much everything is dirty in all the restaurants.
The drinks are definitely watered down,the cocktail servers wander around picking up empty glasses,never once did we see them take a drink order or serve anyone.This is a first in a so called 5 apple in our experience.The bartenders have made an art of avoiding eye contact,and we always tip for every drink.Tipping does not work so save your money,seems the more we gave the worse it got.That also being a first at a 5 apple.
There is at least 3 hours with no food,so it is not a 24 hour all inclusive as they claim.The food is horrible. We know all inclusive food isn't good but this one takes the cake. It was never fresh,barely warm and the exact same thing day and night day after day after day. Normally an all inclusive changes the selection a bit for lunch and have a theme dinner to change it up,not here. We usually depend on breakfast which is normally the best meal at an A.I.,no such luck at the Riu breads not fresh no omelets made for you.We believe that the Riu bambu gets the Riu Palace Punta Cana 2 to 3 day old food.some of the same foods lets say a croissant from the palace to the bambu is quite the difference in freshness.
We got a great deal. IT IS NOT WORTH IT!!!!!!! There are other great deals to an actual 5 apple, this is not one of them. Stay away from Riu!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC