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Dreams Punta Cana: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 1,884 Reviews
5.0 of 5 stars
916
4.0 of 5 stars
511
3.0 of 5 stars
182
2.0 of 5 stars
174
1.0 of 5 stars
101
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#12 of 84 hotels in Punta Cana
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  • Hotel class: 4 of 5
  • Rooms: 620
  • Address: Playas Uvero Alto - Provincia La Altagracia, Formerly Sunscape The Beach Punta Cana Punta Cana Dominican Republic
Property Type: All-inclusive Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Business Centre Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: £230 ($389) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Dreams Punta Cana

( 189-193 of 1,884 )
“Dreams with some nightmares”

Dreams Punta Cana

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2 of 5 stars
Michigan
25 Jun 2008
2/9 found this review helpful

This was my and my husband's second time at this resort. This first time was when the resort was Sunscape the Beach. We were not expecting much, if anything, different with this visit, but did notice some suttle changes.

The food was good the first time we went, but thought it was even better this time. However, the desserts still lack in the category of flavor. Perhaps it is a personal preference, but Americans like chocolate and lots of it. The desserts are always beautiful, but lack in flavor.

Housekeeping and maintenance seemed to be lacking a little. I did not notice it the first time, but this time our bed broke and the door came off the armoire. We were in building 2, which is one of the older buildings. It was our understanding that building 7 was one of the newer buildings and we did have a chance to visit one of the rooms and determine it was a lot nicer.

The major issue we had during this visit was the lobby ceiling falling in. Luckily it did not fall directly on us as we were in one of the shops off the lobby, but needless to say we were scared to death. We thought the whole building was coming down on us and we ran to find where to hide. I was hysterically crying because it devastated me. I'm usually not an emotional person, but with all the earthquakes and hurricanes all you can think about is it is happening to you. Luckily it was the drop drywall ceiling and no one was injured, but there were several of us visibly upset. None of the workers or staff ever asked any of us if we were injured or if there was anything they could do for us. There was no question that several women were crying or visibly upset. It was very disappointing that everyone went on like it was no big deal. I even asked one of the entertainment guys if it freaked him out and he said "No, I've seen worse." Being from Michigan and not being exposed to hurricanes or earthquakes, I have not see worse. There was no sympathy or empathy for anyone. It had been raining fiercely and we had no idea if there was a hurricane or a tropical storm. One of the issues there is you really never know if bad weather is coming. We were informed later that it was a tropical depression (whatever the heck that means). I had a massage schedule for later in the afternoon. Between the ceiling falling and then helping two people with their drunken shortcomings (not the fault of the resort so I will not go into it here, although my husband and I played EMTs to a passed out girl in the rain) I had my massage. When I arrived and got dressed I broke down crying after all the drama and one of the girls offered me a peice of chocolate.

I know that the resort could not control the ceiling falling, but they could control how they handled it afterwards. Soon after the incident I said I would never go back and wanted to go home right then. I also believe the resort should have some type of warning system in the event of bad weather. Whatever came through that day torn down trees and obviously had an effect on the ceiling. This information should have been shared with others.

  • This TripAdvisor Member:
    • Liked — the pool
    • Disliked — ceilings falling in - okay then the room maintenance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mandmday's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 01 July 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: £230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fabulous!”

Dreams Punta Cana

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5 of 5 stars
Middlesbrough - England
25 Jun 2008
7/7 found this review helpful

My daughter (13) and I (39) stayed at the Dreams Resort in May 2008. We had a fab time there, dont let any of the negative reviews stop you booking this wonderful hotel. All off the staff are fantastic, from the hotel manager through to the gardeners, they just couldnt do enough for us.

HOTEL & POOL
This hotel is immaculate, there were always people around cleaning. Pool is huge, it winds its way down through the gardens and hotel from the main entrance right down to the beach bars. It was never overcrowded and there were plenty of sunbeds available. The only negative thing I can mention is that the Americans tend to take all the pool floats and keep them to themselves even if they arent using them. My daughter asked 1 lady who had 3, if she could have 1, only to be told, go to the other end of the pool. My daughter being a fiesty little monkey promptly told her but you have 3 and youre not even using them! The lady then reluctantly gave her 1.

ROOM
We stayed in room 3123, which is approx half way between the main hotel and the beach. This was great for us as we didnt have to walk too far for the restaurants or the beach. This area is really quiet too. We did have a room which faced out into the gardens (with a hammock on patio area), which I must say, I was slightly disappointed at first only to realise that if we went out the front door, the pool was there. The gardens were fab, full of fresh coconuts, wildlife and the most beautiful flowers I have ever seen. The room was extremely clean, the maids used to visit twice daily (morning and evening) with a turn down service when they left chocolates. Our morning maid was IRIS, what a wonderful woman, she loved to spend time with my daughter learning English and also teaching Spanish. When I return without my daughter, I shall be asking for a room from block 3101 - 3105, these rooms have the four poster beds and they face out directly onto the pool, with your own sun loungers. Theres a small bridge also crossing the pool, so the bar is within easy reach! The cocktails are a MUST!

BARS
There are plenty of bars around but the main ones are the Coco Loco and the beach bar. The Coco Loco bar is located half way up the pool, where Rahul will be more than happy to throw a few cocktails together for you. You can get premium brands of spirits if you ask for them otherwise you will be given the local brand and they were pretty strong!

RESTAURANTS
There are 7 restaurants -World Cafe, Steak House, Seafood, French, Mexican, Italian and Japanese/Chinese, so theres plenty to choose from. Food was fab and I had no complaints. A few people did get an upset tummy but I dont blame the food for one moment, the food was always hot and freshly made, I think its more of a combination of the change of envoirinment, sun, sea and too much alcohol. The thing I liked about this hotel is that you never had to pre-book your meals in the a la carte restaurants. There are busy periods, I would say 19:30hrs - 21:30hrs but they will give you a mobile phone and call when youre table is ready, so you can wander off to the bars and have a few more cocktails! If you dont fancy eating out, which me and my daughter sometimes didnt, room service is included in your all inclusive package, only downside being you cant order alcohol BUT you do have your beers in your mini bar along with soft drinks and fresh water. Tip your maid and ask her for an extra beer or 2 !!

ENTERTAINMENT
Entertainment is your normal 'holiday entertainment' Daytime activities are fun, we tried the Spanish lessons, Merengue dancing and lots of other sporting activities. We didnt experience too much of nighly entertainment as we were always tired from the day but what we did experience was good.

BEACH
Beach was beautiful, white sands and plenty of free loungers. Be careful if youre going swimming in the sea as if you enter the sea directly outside the hotel, there is coral, so you could cut your feet. If you come out onto the beach, turn left and walk a little way, you will find a spot were there is less coral (This is near the inflatable trampoline). There is also a daily BBQ on the beach, so if youre a beach lover and dont want to walk back to the main restuarants, there is still plenty of food n drink about. Try the hotdogs! WOW they were good!

All in all, we had a wonderful time here and IIwould deffinately go back but this time for 2 weeks as 1 week just wasnt long enough.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sami_j_1's Summary
Date of Stay: May 2008
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: 25 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with Small Children, Families with Teenagers
I do not recommend this hotel for:
People with disabilities, Older Travellers, pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dreams - Punta Cana, the best vacation we ever had”

Dreams Punta Cana

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5 of 5 stars
theivnurse
24 Jun 2008
5/5 found this review helpful

This was the best vacation we have ever had in 20 years of marriage. We have been all over the world and this place was by far the best. The food was excellant and there were plenty of different restaurants to choose from. The best for me personally was the Chinese. They had a wide selection in the World Cafe. The only thing that was missing for us was ranch dressing and flavored creamers. But not a problem I will just bring our own next time we visit. The Entertainment team was the greatest. The guys and girls were extremely polite and went out of their way for all the guests not just us but several did treat us like we were special. Those were Melkis, Angel, Meky Mouse, 50-cent, DJ TuTo, Stephanie, Usher, Luis and Michael Jackson. My teenage daughter Cassie made some special friends(see above) and she cried all the way back to Miami ( was already missing her new found friends) She wants us to buy a vacation home there.We plan to visit there next year and hope to bring the rest of the family. The Dance team was fantastic, the shows were great. My husband and I were in the True Love show and I have never laughed so hard. We didn't win but we sure had fun. We also met some wonderful people from the USA, Ireland and England. Maybe we could do a reunion same place , same time next year. We took 2 excursions , they were OK but now that I look back, We will not take any next year but just stay at the resort and have more fun. Again I would like the thank everyone at Dreams Punta Cana for a wonderful time.......Ann Owen, Florida USA

  • This TripAdvisor Member:
    • Liked — The staff
    • Disliked — the coffee was a little strong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
theivnurse's Summary
Date of Stay: June 2008
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: 24 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
People with disabilities, Older Travellers, pet owners
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: £230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A very vert amaizing surprice”

Dreams Punta Cana

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5 of 5 stars
Long Beach CA
24 Jun 2008
4/5 found this review helpful

Our little vacation to dreams was great ! I was shaky to go at first after reading some of the reviews especially because it was only my son ( 10years old ) and myself. The almost one hour bumpy ride was well wort it. Since our arrival every one was extremely friendly but also very professional Every one at the resort made us feel welcome and safe. After the bumpy ride the sparkling wine, orange juice and cold towel were waiting for us at the front desk.
The rooms are not the greatest but ok since with so many activities in the resort the entertainment personal the gorgeous never ending pool and the great tours will keep you out of the room. We took the Santo Domingo tour, El Fieston, The four wheel bikes, and Laguna Limon, they were all great and we had a blast! I totally recommend them all. Try not to miss them. The roads do need a lot of work, they were very bumpy. That didn't stop us from dancing and screaming most of the time.
The Restaurant were OK My son enjoy the world cafe in the morning,they had something different every day, and the chinese restaurant, (don't forget to try the fry banana with ice cream dessert ) myself, I enjoyed oceana restarant. Taking pictures with animals at the resort was very exiting for my son. They had a different animal every day.
Watch out for the vendor they try to sell me a T-shirt for 25 dollars! You can do your shopping at the airport they have more rasoanable prices and better quality.
Try to have breakfast early so you can enjoy most of the activities. Every activity we participate we got paid for and with that money we got a cap and a 40 min, massage. So participate in as many activities as you can they were so much fun! My favorite activities were the joga and aerobics class at the beach every day at 10:00 am with Mike. All the Games around the pool were fun too. We also enjoyed the Core Center full of sports like tennis and ping pong,pool tables and much much more activities for my son and myself. The kids club was excellent very well qualified personal. You do have to dress up for dinner. So I did enjoy putting on my cute shoes at night but they weren't very strict with the dress code specially with kids. They shows were all very good, simple and fun don't be shy go ahead and participate.Also if you can, tip this people who will give you a very good customer service matter what.They do accept tips.
I have to give special thanks to Melkis, Mike, 50 Cent, Sharon, with the entertainment team they work so hard to make us feel welcome. Thank you to Raul in the middle of the pool bar for being so generous and creative with the drinks. We can't wait to go back and with the all inclusive deal we will be back soon of course only to Dreams in Punta Cana.

  • This TripAdvisor Member:
    • Liked — Customer service
    • Disliked — location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
happycarlos's Summary
Date of Stay: June 2008
Travelled with: Family with young children
Age group: 25-34
Member since: 24 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
People with disabilities, Older Travellers, pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Average resort with some problems”

Dreams Punta Cana

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2 of 5 stars
Cleveland
24 Jun 2008
3/7 found this review helpful

My husband and I went to Dreams for our honeymoon and we were somewhat disappointed. The food was so-so and as long as you order two drinks at a time you are good on that front. The night entertainment is beyond cheesey and I felt like I was at a 1950's camp at points. The workers just don't seem to use common sense there and we had a few too many problems. They will drop off uncovered fruit and chocolate to your room as a nice surprise but don't really think about all the ants that will soon infest your room. Soon you will have an ant farm on your floor and table.
They turned off the water after a storm but only turned off the cold and did not alert anyone. My husband was in the shower at the time and needless to say got burned pretty bad.
Also one day while we were enjoying our view from the honeymoon suite we also viewed an employee get off their bike and pee right in the bushes outside the room!
We still enjoyed our honeymoon but we wish we would have read the reviews prior to booking the resort. We may have changed our mind and booked at a different location.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
skydiver12's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: 24 June 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: £230 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Dreams Punta Cana

( 189-193 of 1,884 )
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