This was my and my husband's second time at this resort. This first time was when the resort was Sunscape the Beach. We were not expecting much, if anything, different with this visit, but did notice some suttle changes.
The food was good the first time we went, but thought it was even better this time. However, the desserts still lack in the category of flavor. Perhaps it is a personal preference, but Americans like chocolate and lots of it. The desserts are always beautiful, but lack in flavor.
Housekeeping and maintenance seemed to be lacking a little. I did not notice it the first time, but this time our bed broke and the door came off the armoire. We were in building 2, which is one of the older buildings. It was our understanding that building 7 was one of the newer buildings and we did have a chance to visit one of the rooms and determine it was a lot nicer.
The major issue we had during this visit was the lobby ceiling falling in. Luckily it did not fall directly on us as we were in one of the shops off the lobby, but needless to say we were scared to death. We thought the whole building was coming down on us and we ran to find where to hide. I was hysterically crying because it devastated me. I'm usually not an emotional person, but with all the earthquakes and hurricanes all you can think about is it is happening to you. Luckily it was the drop drywall ceiling and no one was injured, but there were several of us visibly upset. None of the workers or staff ever asked any of us if we were injured or if there was anything they could do for us. There was no question that several women were crying or visibly upset. It was very disappointing that everyone went on like it was no big deal. I even asked one of the entertainment guys if it freaked him out and he said "No, I've seen worse." Being from Michigan and not being exposed to hurricanes or earthquakes, I have not see worse. There was no sympathy or empathy for anyone. It had been raining fiercely and we had no idea if there was a hurricane or a tropical storm. One of the issues there is you really never know if bad weather is coming. We were informed later that it was a tropical depression (whatever the heck that means). I had a massage schedule for later in the afternoon. Between the ceiling falling and then helping two people with their drunken shortcomings (not the fault of the resort so I will not go into it here, although my husband and I played EMTs to a passed out girl in the rain) I had my massage. When I arrived and got dressed I broke down crying after all the drama and one of the girls offered me a peice of chocolate.
I know that the resort could not control the ceiling falling, but they could control how they handled it afterwards. Soon after the incident I said I would never go back and wanted to go home right then. I also believe the resort should have some type of warning system in the event of bad weather. Whatever came through that day torn down trees and obviously had an effect on the ceiling. This information should have been shared with others.









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