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Edenh Real Arena: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 555 Reviews
5.0 of 5 stars
187
4.0 of 5 stars
161
3.0 of 5 stars
67
2.0 of 5 stars
97
1.0 of 5 stars
43
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#33 of 80 hotels in Punta Cana
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 660
  • Address: Carretera El cortecito s/n entre Palma Real Punta Cana Dominican Republic
Property Type: All-inclusive Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: £238 ($418) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Edenh Real Arena

( 83-87 of 555 )
“DR is absolutely amazing--however NEVER staying here again!”

Edenh Real Arena

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2 of 5 stars
Washington, DC
2 Jul 2008
9/18 found this review helpful

Okay, so we will start with the good, this should be the quickest!

GOOD----The resort is absolutely beautiful, the rooms are nice and spacious. Never had any difficulty finding spaces by the pool or the beach. We really enjoyed some of the employees (Lorenzo, Carlos, Jose Luis) that worked in the hotel, they were always willing to help us out whenever we need it

BAD--The mosquitoes are definitely a huge problem, I dont think its the hotels fault, however just a problem with the area. The customer service can be somewhat poor. One night at the Asian restaurant, while arriving to eat at 8pm, we basically were berated for no reason as the hostess got snappy with us because they had to stop seating tables. Another incident involving a lady who decided to completely bypass and ignore us at the pool bar and helped other customers. It was disrespectful and not cool. To eat at any of the speciality restaurants--we had to arrive at 630, if you arrive too late, you'd be chancing it. When we actually ate at the asian restaurant, the food wasn't that great! and THEY decide what your going to eat. In addition to, the nightlife was absolutely miserable, they have three nice bars but really haven't made an effort yet to spice it up!

ADVICE--ARRIVE at DINNER at 630 everynight or your screw (eating at the pavilion and festival can get annoying FAST), dont worry about the VIP (its just a difference of a pool and where you eat), not worth the money, There is also alot of Europeans who stay at this hotel therefore be prepared for problems with communicating with others. And be prepared for awful food (the best restaurant was the french!

  • This TripAdvisor Member:
    • Liked — beach/resort interior
    • Disliked — food/customer service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brotherantz's Summary
Date of Stay: June 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: 02 July 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, Families with Small Children
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
Mike Bryant, Public relations
(Management representative)
8 Jul 2008
Thanks for your review. We read everyone of them and learn from them.
Since your visit, we have addressed the restaurant issue and now have an open resevation program in effect, allowing you to book all restaurants available for the week ahead...greatly reducing the wait time for a table and to allow you better planning for your vacation.

Again, thank you for the review.

Mike
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £238 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful hotel, but still needs some work”

Edenh Real Arena

30 Jun 2008
8/12 found this review helpful

I went to the Edenh with my husband and another couple for four days to celebrate our friend taking his bar exam. Before I give a full review, I should start off with saying that we are the kind of people who will find a way to have fun anywhere, so some things that might be big problems for others probably didn't bother us as much.
The Good:
The hotel is beautiful, and the rooms are clean and spacious. The huge bathtub was wonderful. Some of the bartenders are really nice, especially the ones at the disco lounge. The were happy to give us as much alcohol in our drinks as we wanted, and the waiters in the restaurant we always ready to give us shots of Mamajuana! The food at the buffet was great. My husband has Crohn's disease and can't eat a lot of "ethnic" stuff, but he loved it. The beach buffet for lunch was good, lots of "American" food, and we enjoyed eating lunch by the beach.
The casino was really nice, if that's your thing. The guys had a blast playing blackjack and poker, and we girls had fun playing the slots.
The bad:
It is almost impossible to get a drink during lunch at the beach and the lobby at night. I don't know if they were low on staff or what, but we waited (tips in hand!) for long periods of time trying to get drinks.
There were a lot of mosquitoes in our room. Our friends were on the second floor and didn't have any problems, but we had HUGE ones every night in ours. The maids leave the doors open when they clean, so I'm sure this contributed to the problem.
The restaurants were the biggest problem for us, though. We enjoy going to the al a cartes at resorts, but it was almost impossible here. We had to wait in line in the hot sun for about an hour and a half just to get a pager. Once we got it, we were not given a choice for the time, just told when we had to eat. It was incredibly frustrating and the food really wasn't worth it. That was the one night that we actually got angry about something.
We've been to all inclusives before and I just don't think that the stress caused by the ridiculous restaurant set up at the Edenh is necessary.

All in all, our stay was good because we tried not to let little stuff bother us. If they got the restaurant situation under control I would consider returning if the price was still good.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vacationaddict28's Summary
Date of Stay: March 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: 13 May 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers
I do not recommend this hotel for:
Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Great food / Wine
Was this review helpful? Yes No
Management Response
Mike Bryant, Public Relations
(Management representative)
5 Jul 2008
Thank you for your review in regards to your stay with us in march. Now, some 3 months later, we have addressed and are continuing to address issues such as the ala carte restaurants to increase guest satisfaction. We have now implimented a reservations program that allows more convenience for all guests during thier stay with us. You may reserve all restaurants at one time in advance.

The mosquito issue is much less of an issue now, as we have been taking measures to reduce the population. As in any tropical location, you cannot totally eliminate, but you cancertainly reduce the occurance of mosquitoes.

Again, thank you for your review from March.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £238 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Absolutely, positively wonderful!!!!!!!!!!!!!!!!!!!!!”

Edenh Real Arena

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5 of 5 stars
Pennsylvania
30 Jun 2008
10/10 found this review helpful

This hotel was absolutely great, the entire trip was a dream! I went down for my friend's bachelorrette party and we had an amazing time! The hotel was clean, comfortable, and relaxing. The staff was extremely willing to help and was by your side for your every need. I will be honest, after reading the nasty reviews I was extremely nervous to go on this vacation. After arriving, however, I understood completely who was complaining. When going to the restaurants, AMERICANS were complaining about their reservations (there were no reservations allowed at the restaurants) and this one lady was SCREAMING at the hostesses demanding to know why there was not champagne on her table when she arrived. I was honestly embarrassed to be from the same country as her. There were multiple incidents with people complaining over the most ridiculous things!
My friends and I had a wonderful time. The beach and pools were beautiful and the nightly entertainment was great as well. The food was yummy too!
This is a great place to go on vacation if: you have children, are honeymooning, or are an older adult looking for a great time away. I wouldn't recommend this resort for some young kids looking to get wasted and not remember the vacation. My friends and I are 22-26 and we drink but not to get wasted. It was positively the best experience. If you book through apple vacations, seek out Santos- the hotel rep. We did the marinarium excursion which was amazing- we swam with sharks and stingrays and what I like to call "dori fish" (finding nemo the movie) Hope this helps anyone who was as nervous as me!!

  • This TripAdvisor Member:
    • Liked — The beautiful resort
    • Disliked — N/A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle9276's Summary
Date of Stay: June 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: 30 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, tourists
I do not recommend this hotel for:
Families with Small Children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £238 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Resort!”

Edenh Real Arena

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5 of 5 stars
Brooklyn, NY
27 Jun 2008
8/12 found this review helpful

I just returned from a two week vacation at the Edenh Real Area, and I couldn't be happier. I have been staying at resorts in the Dominican Republic every summer for 12 years, and I can truly say that this resort is first-rate.

I loved the room. Everything was clean and new, and housekeeping did a great job. The bed was very comfortable, the plasma tv was very nice and had almost all American cable channels. I also loved the open setup of the room - you can watch tv while taking a bath! Our room was on the 4th floor, so mosquitos were not a big problem. In the evenings, I always sprayed on repellent and did not get bitten much.

The beach was beautiful, as always in Punta Cana. There were plenty of beach umbrellas, the beach activities were not too loud, and there were guards at the borders of the resort preventing vendors from coming in and harassing the guests.

The food in the buffets was excellent, and there was always a large selection. I went to all four of the a la carte restaurants and was not impressed by any of them, but my husband liked the French restaurant, so it's a matter of taste.

The entire resort is very stylish and modern, especially the bars. Overall, I had a fantastic time, very relaxing, I hope to return to this resort and would definitely recommend it for anyone!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dchmonkey11's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: 27 June 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers
I do not recommend this hotel for:
pet owners, tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £238 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice trip”

Edenh Real Arena

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4 of 5 stars
Suffolk, Virginia
25 Jun 2008
5/6 found this review helpful

My husband and I stayed at the Edenh June 10-16. We booked our trip through Funjet vacations. It was our first time going to the D.R. but we have done all inclusive resorts before. I of course read every review about the resort. I really was not too concerned about the hotel. I have found that most people who say "I'm really not that picky" are really picky!

The airport:
This was the easiest experience we have ever had in an airport. Super fast! We were one of the first people to get out luggage and as soon as we walked out our driver was waiting for us. He led us to a nice air conditioned van. It took about 20 minutes to get to the resort.

The hotel:
Very nice. It is clean. I didn't care for the incense smell but I realize it is a spa type feel but could do without the smell. It was even in the elevators. We went right into the Paradise Club lounge, we were the only ones on the bus staying at the resort. We had welcome drinks and then we were taken on a tour of the hotel and then to our room.

The room:
We had a great room. I think it was room 2475. It had a huge balcony overlooking the ocean. We did have a view of the empty lot but since the balcony was L shaped you could look straight out at the water. The only bad thing is that our AC didn't work. It was 83 degrees. We called for someone to check it out. They came quickly, said it just needed freon and it would be cool in 5 minutes. So we left for dinner and returned to 83 degrees. We called and asked for a new room and we were moved that night to room 2465, right across the hall. The balcony and view were not as great but the AC was working and that was most important to me! We actually met the people who got our old room with the AC still broken but they loved the view so much they decided to suffer through it!!

The pools:
We spent most of our time at the VIP pool. Carlos and Ramon were tons of fun! They were always bringing us drinks and buckets of beers! The resort was not full so there we no problems with chairs or umbrellas.

The beach:
The beach was beautiful. The sand is so white and soft. The water was warm. We never had a problems finding a place at the beach.

The food:
We ate at the Italian the first night. It was pretty good. I had pasta and my husband had lamb chops, his was really good! We ate at the Asian twice, once doing the hibachi. It was good. We did the buffet twice, I was not impressed with the dinner buffet but there was always something to eat. I am a very picky eater and I didn't go hungry! The lunch buffet at the pool was really good especially the pizza and chicken. I'm not a big breakfast person but my husband said the omlets are great. Overall the food was pretty good, better than some of the all inclusives we have been to. The beach party was fun, lots of good food to try.

Now I usually get sick at some point on a vacation whether we are in the US or in another country. We had antibiotics on hand just in case but never needed them. I did make sure that I drank a lot of bottled water. We never brush our teeth with the tap water. So this was my first vacation in a long time without getting sick.

We didn't really have any issues with mosquitoes in our room. We packed 3 citronella candles for the balcony, I brought a fly swatter for the room, bug spray with 30% Deet, bite MD, and caladryl. I did get bites in the evening but the bite MD worked better than the caladryl. I think I had 5 bites and my husband had 1 on his ankle. Nothing that could ruin the trip. It seems like people on the first floor had more issues with mosquitoes. ?But we read reviews and new what to bring so we didn't spend a fortune in the gift shop on sprays and meds! We also took Malarone since the CDC recommends anti-malaria meds. We had no side effects from the meds.

We went parasailing. It was $70 for the two of us. We went way down the beach to almost where the ship wreck is ( I think nears Dreams??) to parasail. It was fun, we took our water camera and got some good pics. We didn't do any other excursions.

I would definitely recommend this resort to a friend. But you have to keep in mind it is more of a relaxing spa type resort. So if you are looking to stay up late and party this is not the place for you, there is nothing to do late night.

  • This TripAdvisor Member:
    • Liked — The amazing beach
    • Disliked — the different color braclets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beachgirl025's Summary
Date of Stay: June 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 03 June 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, Families with Small Children
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
Mike Bryant, Public Relations
(Management representative)
8 Jul 2008
Thanks for your review! We read each and everyone of them to better serve our present and future guests!

As for the night time, I am happy to say that effective July 1st, we have improved the evening activities, offereing 4 different venues, each with it's own individual atmosphere, including lively and very danceable music at the Tahntra Bar!

Again, thanks for the feedback! We appriciate it!!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £238 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Edenh Real Arena

( 83-87 of 555 )
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Edenh Real Arena Also Known As

Address: Carretera El cortecito s/n entre Palma Real, Punta Cana, Dominican Republic