Okay, so we will start with the good, this should be the quickest!
GOOD----The resort is absolutely beautiful, the rooms are nice and spacious. Never had any difficulty finding spaces by the pool or the beach. We really enjoyed some of the employees (Lorenzo, Carlos, Jose Luis) that worked in the hotel, they were always willing to help us out whenever we need it
BAD--The mosquitoes are definitely a huge problem, I dont think its the hotels fault, however just a problem with the area. The customer service can be somewhat poor. One night at the Asian restaurant, while arriving to eat at 8pm, we basically were berated for no reason as the hostess got snappy with us because they had to stop seating tables. Another incident involving a lady who decided to completely bypass and ignore us at the pool bar and helped other customers. It was disrespectful and not cool. To eat at any of the speciality restaurants--we had to arrive at 630, if you arrive too late, you'd be chancing it. When we actually ate at the asian restaurant, the food wasn't that great! and THEY decide what your going to eat. In addition to, the nightlife was absolutely miserable, they have three nice bars but really haven't made an effort yet to spice it up!
ADVICE--ARRIVE at DINNER at 630 everynight or your screw (eating at the pavilion and festival can get annoying FAST), dont worry about the VIP (its just a difference of a pool and where you eat), not worth the money, There is also alot of Europeans who stay at this hotel therefore be prepared for problems with communicating with others. And be prepared for awful food (the best restaurant was the french!







Value
Rooms
Service
Value






