We were at edenh for the first 2 weeks of july and had an amazing time. We were VERY NERVOUS about going after reading all the bad reviews, but were pleasantly surprised. We travel a lot, mexico, cuba, Jamaica, Antigua, St. Lucia, Bahamas, Turks and Caicos and always stay at 5star all inclusives, so we know what to expect. I don’t know which room these ‘reviewers’ have stayed in, but we had definitely a different opinion about this resort. I don’t usually write reviews, but I couldn’t let all these BAD reviews scare people off from this resort. Here is my 2 cents.

The check in is fast and accommodating, we got our rooms on the third floor, overlooking the pools/fountains without getting upgraded to ‘pink – VIP’ bracelets. There were absolutely no mosquitoes, I don’t know what people are talking about. The rooms are very modern with a flat screen tv, a hot tub in every room and VERY CLEAN. The maids do an excellent job each day.

The 4 a la carte restaurants (asian – both a la carte and hibachi, American, Italian and romantic) now take reservations and you can book for a full week, so you don’t have to stand in line each day like at other resorts. The service at the restaurants is EXCELLENT, very fast and efficient, even though we were never in a hurry, you’re on vacation! The food was great, beautiful presentation at all a la cartes. No one got sick from our group, but those reviewers that did get sick maybe ordered a rare steak? I mean you’re in the tropics - c’mon! Getting a drink at the bar was also never a problem, and we didn’t even tip to get ahead in line. There was always a couple of barmen working and helped you quickly. The service was great, everyone very helpful and eager to please you.

The chairs on the beach are never occupied by towels at early am hours (like in some all-inclusives), lots of chairs are available even at 11am. The beach is wide and deep, so you get an ocean view from any chair. One day, we walked along the beach and visited hotels like barcelo, bahia principe, princess, majestic and these beaches were packed ‘cancun style’, one tan bed on top of another…..sad sight. Not enough palm trees, or palapas to give you shade. Thank goodness, this was not the experience at edenh. You can actually see the ocean and don’t have jump over people to get to it AND have some privacy at your own palapa.

There is a good mix of people, Canadian, American, Puerto Ricans, Spanish…..The hotel is Spanish and you’re in the Dominican, so don’t expect everyone to speak English. They do speak English at the important places – front desk, a la carte restaurants etc. Learn a couple of words in Spanish before you go, and they’ll be so excited. Por favor, and gracias, goes a long way.

Dear users,
Everything I write here in total true and can be prove any time.
I paid every expensive for the 14 days vacation and I have to left this really bad and sick hotel after 8 days.

- Room is smell bad and moisture.
- I got a poison food for two days
- Change room 2 times
- paid extra for room conceirge

.....


By the way don't go there...

I just came back from the EdenH Real Hotel in Punta Cana. I stayed from July 2 to the 6th. I will say that as a pretty frequent traveler and a very open minded person that I was disappointed. I traveled with my husband, brother and his girlfriend. With much anticipation of going on a vacation that was l8 months long over-due we researched quite a bit AFTER we booked through Cheap Carribean, on this Trip Advisor website. I must say that we were so intimidated by the reviews given that we upgraded our trip from the Deluxe Rooms (the green bracelets and no jacuzzi on the balcony) to the Paradise Club (pink bracelets with a jacuzzi tub on the balcony) for a substantial amount of money to our HUGE DISSAPOINTMENT. So this is my attempt at giving a VERY FAIR and honest review so that someone may not make the mistakes we did by upgrading or even going to Punta Cana DR or the EdenH- The hotel appearance is very much like a wellness spa. The rooms are very basic-the beds are quite firm, but sleep very well. You do get a flat screen TV, we did not have a window viewing into the bathroom from the bedroom as Paradise Club room that is a delux room and it's actually kind of cool!?! There were no bed bugs or mosquitos but then again, we took precautions by not wearing perfumes and burning citronella candles in our rooms that we brought with us. We did however get the room that does face the "construction site" for a Paradise Club Room. We were not woken up by anything we actually slept very well. The bad was that upon check-in both parties were supposed to get Paradise Club Rooms as was specified on our Vouchers but for some reason they put my brother and his GF in a deluxe room. We immediately called about the room facing the construction site and the room not being upgraded and wasted a substantial amount of time trying to get moved....we were told that the hotel was booked up and we could not be relocated. We are in the process opf trying to get the upgraded money spent refunded (yeah right!). The Room we had was supposed to have a fully stocked fridge - we didn't it was empty and didn't work when they filled it. Then the jacuzzi tub on the balcony began shooting water everywhere!! The room service is bad, and its bad b/c the food is bad, even the drinks like bottled coke etc.taste flat. The Food is terrible that is without question, the only rest. that served a decent tasting meal was the Italian restaurant. My husband and I both did have pretty bad cases of food poisoning and diarreah. As far as any seafood goes there is plenty of octopus and squid- other than that nothing we ordered a seafood dish that was supposed to have a variety of seafood... it came with 2 pieces of shrimp, and octopus and squid... If you want the lobster, which I can only imagine is very small, you must pay $30.00 per person for it even as a Paradise Club member. There are NO I repeat NO special advantages to being a Paradise Club member as they advertise you do get to use the internet for 15 min for free, the lounge is joke you get these quarter sized appetizers that are made of white bread and some cheese that sit on wet trays all day so they are soggy, the alchohol consists of about a handful of straight liquor that sit on a end table NO BAR. Not to mention that this lounge doubles as a check-in and out desk for guests of the Paradise club room. BAsically everything that was said about the gambling is true. Everytime that we entered the Casino (that only accepts american dollars) to play Black Jack the dealer would start out as a girl, in which we would play and win about 2-3 hands, shortly after the 3rd win a young black guy gets changed out with current dealer as the new dealer- we caught this guy on 4 occasions picking up chips on hands that were won and for short changing you with chips as you cashed American Dollars. If you are an avid gambler the Dominican is NOT the place to go AT ALL. We all 4 are pretty seasoned and we lost $360.00 in less than 30 min. There is nothing else to do there at night really accept the Casino... beware- we also not to mention went to another Casino off the property called the Towers Casino it was larger than the Casino at the EdenH the cab ride will cost you $14.00 and they also DO NOT ACCEPT PESOS to gamble with- bottom line is that you are beeter off using your american money versus pesos. Everytime that we attempted to use the peso it was not accepted and when it was accepted the rate for exchange seemed to continuosly change. BIGGEST thing I wished I brought with me was a calculator!! As far as getting cash make sure you take plenty of cash in all denominations as noone will seem to have change for a $5, $10,$20 even the Casino! the ATM machines are located on the sketchiest streets I have ever seen! They are also all in Spanish and will only give out pesos which will do you no good as noone will take it! Make sure that you consult a reputavle website to show you what the conversion rates are this is HUGE especially if you want to do some excursions this is where you feel ripped off as far as exchanging your are better off in the long run using american money here!!!! The beach is pretty, it is covered in sea grass the employees try to rake it up but the water in that area on the DR is near alot of reefs and seaweed and grass. The water is ablueish turqoise color and is pretty but again there is seaweed and grass all around you. The DR needs some time this is too new of a island for vacationers to expect thing to not look like a 3rd world country. For those of you who read this that have vacationed in Mexico, Jamiaca, or the Bahamas...the DR is not like these other places there is no scenernary, you cannot leave the resort and if you do it will only be to go to another resorts casino. You cannot explore the island the way you can at some of these other places, I have been to many places and never felt that I was unsafe and I actually felt this way here. There are so many people that are living in burned out or vacant buildings (there are alot of these) and I realize that most of these places have these destitute areas, but not like this in Jamaica you have beautiful mountains and shores and foilage and you see poor people. Here there is nothing beautiful until you get to a resort which sucks if you like to go to local shops or rest. or venture out to see something cool- you can't, its jsut not safe. We were not bothered by the local beach vendors too much, we politley told them that we were not interested and they left us alone. There was not a line in the sand or anything like that to keep the vendors from approaching you... Ramon yes is a little excentric but fun, he is very nice and accomidating, the pool color is green to look like a beach it is in keeping with the rest of the look of the property very trendy and spa like- again the hotels appearance is a 5 the service is like a 3 and food is like a 1. Oh and the Fishing we tried a deep sea fishing excursion, they don't tell you this but your ONLY TROLLING you don't stop 6 people got so sick we had to stop the trip and go back these were people that took the dramamine, I was trying to medicate everyone including our guide he threw up this was non stop the swells are 6 ft on a 42ft fishing boat with about 10 people, dont do this either MISERABLE!!!! However, the Carribean Festival Snorkeling and swimming with the Sharks and stingrays was good it was $79 per person and worth the money it also serves as a party boat.I personally think that this is too new of a vacationing place the govenrnement really needs to spend a substantial amount of money and time to make this a place that you want to go to, the beach alone cannot satisfy a true traveler. I suggest anyone that is considering going to wait 10 years or more to clean up the place, there is trash everywhere, graffiti, malnutritioned dogs and homeless or poor people everywhere- not much to see, not much to do, spend a little extra money and go to Aruba if you want to gamble even in Jamiaca and Mexico's worst parts did not even compare to this... this being a TRUE non dramatic review, for god sake don't frwak out and upgrade like we did it will only make you made at the people who previously posted that you needed to, it is a waste of your money- stay with the deluxe! Seriously to to go elsewhere ion the Carribean there are so many beautiful places to see, this is not one of them now if you decide to go, stay at the Paradisus Palma Real- I did have someone that just went there about 4 weeks ago for his honeymoon- he did say that they had a great time and loved the property, great food, good beaches but agreed with everything else I mentioned about the area, casinos etc. And make sure to take anti-diarreah medicine and a calculator!!!

My husband and I honeymooned at EdenH Real from June 23-June 30, 2008. We had read all of the negative reviews and were nervous, but had decided to enjoy ourselves...and we did! We had the most amazing vacation ever. We would absolutely stay at this resort again. Our biggest complaint was that we had to listen to other spoiled Americans complaining! All of their complaints were things that could so easily be fixed, they were just trying to find something to complain about. We enjoyed ourselves so much that this will probably be a very long review...

Our room was beautiful. We really enjoyed the open bathroom. I can see how families with children may not like it, however. We couldn't change the channel on the TV when we first got there, but we called guest services and (no exaggeration!) in 3 minutes there was a knock on the door and when he couldn't fix it, he brought another TV to our room in less than 5 minutes. The safe was also locked open when we arrived, and from the time we called guest services to when it was fixed was under 10 minutes.

It seems like the most complaints are about the restaurants, but we just rolled with it and didn't have any problems. Since it is the low season, only 2 ala carte restaurants are open each night, along with the buffet. The first night we went to the buffet so that we could get a feel for the resort and how the restaurants worked since we had read so many horror stories. The second night we went to the Italian restaurant--there was about a 45 minute wait (with lots of people complaining) for the indoor tables, however, there were several outdoor tables open. It was a beautiful night so we offered to take one of the outdoor tables and got seated right away. We started showing up at the restaurants at about 6:25 and always got seated immediately. If there was a wait at one restaurant, we could always just walk straight into the other one. The only night we waited was our last evening when we decided we wanted to sit at the hibachi table--but we just put our name on the list at 6:30 and then came back at 7:30 and got seated immediately. We definitely did not have any of the problems at the restaurants as other people did.

On Friday evening they had a beach party. We really enjoyed it. They worked hard on setting it up all day long--there were tables and chairs set up with linen table cloths. There was a huge buffet set out there too, with music. They also brought in vendors to barter with, we got a beautiful necklace/bracelet set for a great price. Don't forget to barter! At about 9:45 there was a fire eater on the beach...it was really neat!

Another common complaint is about the lounge chairs. We went down to the beach around 9:00 every day and got a beach front umbrella with two chairs every day but one (and on that day we were just in the 2nd row). So we didn't have that problem at all--and can I say that the beach is absolutely amazing!! It was very beautiful and they worked hard at keeping it clean. There were always two security guards on the beach keeping harassing vendors away. There were activities on the beach (yoga, dancing, soccer, boating activities) but they were quiet and didn't bother us--we just wanted to relax and we were easily able to do that!

We were green bands and didn't have any problem with getting served right away and always had plenty of alcohol in our drinks. Alexis at the swim-up bar was our favorite, he was always cheerful and kept the atmosphere fun. We always tipped him generously, and he would generally see us coming and would have our drinks ready for us when we got up to the bar.

On the subject of tipping, that was one thing that drove us nuts the entire week. So many of the Americans did not tip unless they were at the bar! We were shocked at their ignorance. We brought an extra $300 for the week for tips and easily went through it, as we like to tip. I don't know what the service without tipping is like, but once you are known to be a good tipper the service is beyond amazing!

We took an excursion one day. Santos, the Apple Rep, was very informative and so helpful in getting it all organized. We went on the Marinarium. A boat took us out to a fenced off area where we snorkled, then we got back on the boat and took about a 1/2 hour cruise down the beautiful coastline to a "natural swimming pool" which was just off this really BEAUTIFUL undeveloped beach and the water about 100 yards out was almost chest deep on me (I'm about 5'3) and there was absolutely no seaweed--lovely! The boat had an open bar with plenty of drinks so I would really suggest that tour--we got picked up from EdenH at 8:00 and got back around 1:00.

So that's my super long review...I would suggest this resort to anyone that is looking for a good time. It is great for honeymooners like us who want a quiet, relaxing place, but is also great for families who don't want a big party resort. I am 24, my husband is 27 and we both like to drink, (and the drinks are flowing!) but overall it's not the place where everyone is wasted.

OH and one last thing...there are photographers walking around that will take your picture with various animals (it's different every day, we saw monkeys, snakes, iguanas, parrots, etc) but any honeymooners need to search out one of the photographers and get a photo shoot taken on the beach. I don't remember his name...but there are two photographers. One is white with longer hair, the other is African-American and very clean cut. Search out the African American man, he takes BEAUTIFUL pictures. I posted several of his pictures along with several that I took.