We spent our honeymoon at breezes last year July and we just had to back this year to celebrate our one year anniversary and four of our friends celebrated with us we had an awesome experience thanks to Dorothy Gordon at the front desk she has such a charisma she made us feel at home, to Carol Coombs in the gift shop you made us feel welcome and to Nate who made sure our refrigerator was well stock we say to you and the Breezes family a big thank you guys da food was excellent, the rooms were spic and span, the grounds were immaculately clean, the entertainment was thrilling guys keep up the good work and we will see you again in December or next July next time you are thinking of a vacation make sure you book it with Breezes for an unforgettable experience
from
Simone & Dwayne
Kevin & Cleatha
Shernette and kenneth
peace

On June 19, 2008, I arrived at the Breezes hotel In Montego Bay around 2 pm in the afternoon. We arrived at the hotel ready to check in and were told that our rooms were not ready. We were told that our rooms would be ready shortly.

We went to the pool area to get something to eat and wait , even though we were hot and eager to get to our rooms and change. We decided to go inquire about our rooms after about an hour. We were told that our rooms were not still ready and we asked why? The response we received was that " We cant say". We asked numerous times what did that mean and we were each time met with the same answer.

After over 2 hours and no satisfactory answer , we overheard other guests complaining that they had been waiting since 11:00am that morning. Also , we met a guest
who had not been placed in a room from the previous night. After much ranting and raving and talkiing to the manager , we finally were able to get our room. The next issue was that later when we went to shower, there were towels for 1 1/2 people and we were a party of 3. We called the front desk for extra towels and told they would be brought right up. We waited for 1 1/2 hours and finally we went to the desk and asked where our towels were. We were told that there were no more towels. This is one of the numerous times when this hotel did not display good customer service. We again had to ask to speak to the manager
to complain that nobody could call us and let us know that there were no towels . We received their half hearted apology and hours later we received towels.

The final straw was dinnner , the food looked unappealing and tasteless. I refused to even taste the food due to its gross appearance. At times , we observed that the staff was very rude and condesending at times. We were very unhappy and decided that we were not going to be miserable for the next couple of days. We tried to contact Expedia to help us to leave and transfer to another hotel. But we got the run around from them and they were of no help to us.

We asked to meet with the manager on duty. We expressed our displeasure with the customer service and that we felt uncomfortable to further our stay at the hotel. After much discussion , the manager arranged for us to leave in the am. We were instructed to come to the front desk at 10am and all the arrangements would be finalized and ready.

At 10am , the next morning we went to the front desk packed and ready to go. Of course , we were told that that manager was in a meeting and surprise , surprise no one knew anything about our transfer to the next hotel. We sat in the hotel lobby and waited close to an hour and come to find out the manager wasnt even in the building. We didnt get help unitl one of the bell hops decided to help us.

Finally , the manager walks in and soon after everything is finalized. The manager didnt come to talk to us or apologizes for the delay in the transfer, until we told the bellhop that her name would be in a letter to corporate. We were given a voucher for a credit for the evening we stayed there and had to sign a wavier form.

We were transfered to Hedonism II , since Breezes Runaway Bay was booked up. This also was part of the Superclubs resort. the customer service was excellent and we enjoyed the rest of our stay on the island..

Let Breezes Montego Bay be your last resort !

Breezes Montego Bay has the worst customer service out of the entire SuperClubs resort chain. It took us two hours to check-in upon arrival and was told they "could not say" why there was a delay in rooms. That was a direct quote from the check-in manager. There were about five other groups waiting for their rooms as well. After sitting in 90 degree heat in jeans for two hours we were finally given a room. Next because we were delayed in getting our room to change, we arrived at the hotel beach around 4pm and the towel area was already closed! What hotel closes their beach towel area before sunset? In the room, there were a few towels available for three women, so we called the front desk for extras. We had to wait two hours to find out there was no more clean towels available in the entire hotel. Another direct quote from the hotel. When we arrived at dinner, the food was unseasoned, paltry and unsatisfactory. From all the complaints, we started to receive nasty stares and side remarks from the hotel staff and felt extremely uncomfortable staying at the resort. From the check-in to the evenings and after our complaints, we NEVER heard from management. We had to request a meeting with management just to hear from them. After much discussion, we requested an immediate change to another SuperClub resort which the night manager said would happen in the morning. When morning came, we found out the day manager was not told anything and we had to explain the situation AGAIN but through a bell man at the front desk. The day manager did not even come out and talk to us. At this point, I was not only furious but exhausted by the hotel staff lack of communication and understanding in the situation. The bell man was the ONLY person that took up our cause and helped arranged a transfer to the new resort. Only after I stated that I would write and call SuperClubs corporate regarding our stay, did the day manager come out and apologize for the treatment. I will never stay at this place or recommend it to anyone else.

My husband Cleveland and I got married at Breezes Montego Bay on the 14th June 2008. We had a wonderfull experience. The staff was brilliant, especially Donna Philpot the wedding Coordinator. She was patient and maintain her professionalism all through out; even when my husband and i started to feel overwhelm with the final details of the wedding. She sorted the whole thing out with a big smile at all times. The wedding went without an hitch. We could tell she really enjoyed her job and knew exactly what needs to be done, we could tehn relax and leave it all to her. The food was fantastic and varied. The entertainment was revitting. I must also make mention of Vaughn a member of the entertainment crew... my friend who was attending the wedding and also staying at Breezes, calls him 'snake hips'!!. ladies you need to see this for yourself. All the staff was friendly and very helpfull. Even the securities were great... Everton Messam was very help and gave us tips on some of the must does while at the hotel. The nightly poolside entertainment ment there was no need to leave the hotel property if you didnt want to. We had a room with an Ocean view !! Just think how awesome it must be waking up in the morning with a brilliant view of the ocean!! My husband is already planning our next visit to Breezes Montego Bay. Kudos to all the Team at Breezes !!!!