I stayed at the Hibiscus Lodge July 12-18th, 2005. I traveled with a group of 9 women.
Let me start by saying that my situation seemed to be an isolated incident because the other women in my group liked there rooms and didn’t have any problems.
My first night was pre-paid in May. Check in was not a speedy process. I later found out that the check in process took so long because the rooms that were specifically selected and paid for back in May were possible given to another party. We were also informed that they didn’t have rooms for all of us for the nights that we requested.
After checking in, the first room I was assigned was Rm. 11. Initially the room looked clean. After further inspection I found a massive trail of ants. I began walking the furniture from that point on. I looked up and saw a lizard at the top corner portion of the wall. I went to the front desk to let the staff know that I had ants and a lizard in my room. The person at the front desk said “A lizard in your room” as if that was something that couldn’t be fixed. She told me that someone would spray the room and relieve the ant problem. I went away from my room for approximately 4 hours. When I returned, the ants were still marching from the front door and bathroom to the door leading to the ocean view verandah. Most all rooms at this hotel are ocean view with verandahs.
I had a long day and figured that housekeeping either hadn’t got around to spraying or the room was sprayed but the ants returned; I didn’t smell any chemicals. I stayed in the room for the night but made a point to go to the front desk first thing the next day. The front desk/reception area shuts down sometime after 9pm. The front doors to this hotel are locked and closed from that point on.
The next morning, I told the front desk once again that the ant problem had not been relieved and that I would like to change my room if any were available. No other rooms were available and I was told that the ants would be taken care of today. After returning to my room late in the evening, the ant path had tripled in size. I rushed to the front desk and requested that my room be cleaned with bleach if they couldn’t move me. A staff member came to my room with ant powder. After shaking some in the bathroom he realized ant powder wouldn’t solve the problem. He got on the cell phone and was instructed to change my room. I was then moved to Room 6. Room 6 was no better. It looked like the room no one else wanted when compared to the others in that that particular building. I asked for my room to be cleaned for 2 days. Once again, I walked the furniture; the floor had some minor debris throughout the room, and there were tiny bugs crawling on my nightstand. On the second day I asked the front desk to please move my room. They once again minimized the situation, asking me “So you like room though, you just want it cleaned?” At this point I am so furious with them not trying to accommodate the customer. I guess I made a mistake tipping the maid in the beginning; I did it as an incentive. The gentlemen at the front desk said that he would speak with the housekeeping supervisor. After that day, my room was clean but I was still ticked and felt a bit creeped out (The outdated bed linens didn’t help). The tree frog that made its way into my room didn’t help either.
Breakfast at the hotel in excellent. Dinner was often tasteless, but due to Hurricane Emily I had to dine in more often than not on Saturday. Reilly works in the restaurant and always presented excellent service with a smile.
The hotel grounds are beautiful. There is a bird aviary adjacent to the steps leading to the ocean.
The bartender Nicely (that’s his name) took care of every beverage need no matter how complicated.
I would probably return to the hotel, but I would be specific in asking for a room. The rooms with 1 bed instead of 2 seemed to be nicer and in a more recent renovated building. Rooms that are clean with a great view are Rooms 14-17 and 23-26. Any rooms that are in the building with Rm. 6 and 11 are questionable. Rm. 12 also had ants a huge flying cockroach. Room 6 doesn’t hold up well after a rainstorm. Room 24 is currently being remodeled. Rooms 16 and 17 have adjoining verandahs.
There were 4 weddings during my stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC