We stayed at SGOR from June 29th – July 5th. I wanted so badly to love this place but I was a little disappointed.
Check-In – It takes about 1 ½ hours or so to get from the airport to the resort. Airport shuttle dropped us all off on the Manor (mountain) side of the resort to check in. Afterwards, those of us who were staying on the Riviera (beach) side of the resort hopped on a shuttle to head over to our side.
Room – We were upgraded two levels to a Riviera Cottage Room. These rooms are basically exactly the same as the lower level rooms in the Bamboo Grove building except they have refrigerators. Also, from what we saw, these rooms were the only ones on the resort without a four-poster bed. We had a white wicker headboard. That was a bit disappointing; the room just didn’t feel as luxurious as the website pictures showed. Mattress was a bit hard. The A/C was great, not loud. The bathroom was rather tired, pink countertops, pastel tiles, the tub had chipped paint (yes, the tub looked like it had been painted several times). But, they did provide large, 4 ounce shampoo, conditioner, aloe gel and lotion which were all really great. The room safe was very small. (Not sure if the size of these varies room-to-room?)
Pools – Pools were all OK, they were very warm (almost too warm) but most were large. There are so many pools at this resort, it was great. Bars at the pools were a great place to get some shade if all the umbrellas were taken. The Manor side pool was huge and a really fun place to hang out.
Beach – As mentioned in other reviews, they are a bit small. There are basically three separate beach areas, all fairly narrow. But there were always plenty of lounge chairs around. Only complaint about the beach areas is that they tend to BLAST very loud American pop music, we heard a lot of rap and Brittney Spears. We kept asking if they’d change the music to reggae or something at least local, but they never did.
Food – This was a disappointment for us. We’re not very picky but more then once, we had to leave our main course and head to the snack bar. (Snack bar at the Beach Club has really great chicken skewers and french fries!) The salad bars were always fantastic, but the main courses were often overcooked, dry, and not as described. For instance, I ordered a pasta dish that was supposed to have eggplant, mozzarella, and basil. What I got was a canned meat sauce with chunks of eggplant. We did have two really great meals, one at Orchids on the Manor side and one at Kimonos at the Dunn’s River resort. Also, we ate several wonderful breakfasts at Valentino’s - it’s pretty dead before about 9:15 or so and service is faster then.
Service – I can see why opinions on service vary so widely. I would say that almost all of the employees at this resort were a bit distant to border-line rude at first. However, once you started up a conversation and/or tipped them, they suddenly livened up. Almost all meal service is absurdly slow. Yes, I’m on vacation, no I don’t mind waiting a bit for my meal. However, waiting 2+ hours for dinner – every single night – was beyond irritating. We wanted to enjoy every minute we could, not spend a huge amount of time every single night sitting at a table.
Activities – We did the Catamaran Party Cruise – really liked it for the most part. You get to sail, snorkel, and see the Dunn’s River Falls. Just be sure to bring $$ with you, the tour guide at the falls wants a tip, the people at the falls taking your picture want a tip, the people on the catamaran want a tip. Be careful about the locals selling things on the beach – don’t tell them your name (they’ll start to carve it into things then guilt you into buying them) and don’t hold anything they ask you to “try out” because they’ll refuse to take it back and demand money. Back on the resort, we took out one of the hobbie cat boats and the giant water bikes, both of which were really fun.
We did visit Sandals Dunn’s River and enjoyed that property a lot more. It’s nicer and cleaner and the people there just seemed to be happier. The Tree Bar was awesome and Kimonos was a really fun place to have dinner. If you’re interested in having dinner at Kimonos, make reservations for it your very first night.
Overall, we would not go back to SGOR but would be willing to try another Sandals Resort.
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