I stayed at Sandcastles from March 12 - 19 and really did not think it was all that bad. I would think that most people know that when they book this room - it is not a 5 star resort, so why they are upset with what they get is beyond me. I was not expecting too much and was honestly pleasantly surprised with my room and the service of the staff!! I have stayed at 5 stars in Jamaica before as well - so I know the difference...
The only problem I had, which seems to be consistent through the reviews I have read, was that my room was not ready when I arrived. I arrived at 230pm, so I wasn't too surprised. I waited at the pool area and soaked up the sun til about 5pm, I went back to the desk and they put me in a 2 bedroom/2 bath suite for the night, which was ok. The next day, I was switched to my room, which was super! I did see a lot of room renovations going on and painting in the courtyards. The grounds are very well kept and beautiful.
I had hot water the whole time I was there, fresh towels every day, I did not eat there at all - cooked in my room, which was really nice. There was a nice supplies of plates, silverware, and pots and pans. No ants or roaches anywhere. Mosquitos ate me alive in the evenings though!!!
The beach was nice - busy with all the cruiseships but still nice. Swam everyday. The pool is ok too - alot smaller than I thought it would be.
I believe this hotel is hit or miss - all depending on your room. I had no problem staying there and plan to stay there again soon!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners
I selected this hotel as a top choice for:
Other