We spent four days in Sea Palms. The first apartment we were given smelled damp and was shabbily furnished. We had a distant view of the sea. We asked for a move and were told that was not possible as they were fully booked. When we decided to move to alternative accomodation they offered another apartment. The furnishings were slighty better and we decided to stay.
The first night water started running down the wall from the air conditioning unit to such a degree that we had to switch it off. The apartment was overwhelmingly hot in spite of fans. I spoke to a member of staff the following day who told me that she knew that if we had stayed in the original apartment we would not have had any problems and commented that she did not know why we had a problem with that first apartment. I spoke to the maid who told me the problem is that "people touch the air conditioning unit". That problem was sorted.
The following day we had a sleep in the afternoon and got up to discover that the rooms apart from the bedroom were completely flooded. Water was still running through the ceiling - including through electric lights etc. I went to find someone, only to discover that they were mopping the upstairs apartment and told me there had been a flood. They did not think to tell us as they did not know if we were in. Very little concern from staff over this incident. No offer of an alternative room and no apology from management before we left.
A taxi driver talked about remembering when these apartments were excellent. They had the feel of having been good quality in the past but were shabby and somewhat run down. The pool is basic but not a pleasant relaxing environment. The beach is very small.
All but one member of staff seemed unconcerned by the problems we encountered.
I have written many reviews on Tripadvisor (including Marblue for the earlier part of our trip to Jamaica) and have never written such a poor review. When I read negative reviews I often try to make some assessment of the writer. I rarely complain about service and usually try to find something positive in situations. It was difficult to do this with Sea Palms.



Value
Location (e.g., convenience, views)
Cleanliness
Value
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