I'll begin by stating that I've been criticized in the past about my reviews. We travel four times a year to various Carribean locations so we are fairly seasoned travelers.
We decided to take a last minute short holiday to Ocho Rios. Reading the reviews the only negative I could find that would be warranted was the ala carte reservation system. I'll address my perceptions a bit later in this review.
We've been to Jamaica before and had shuttle service other than JTL. The benefit of some other resorts is that they have a reception area in the airport where you wait for the bus. With JTL we sat on the bus for 45 minutes before our departure. One thing we noticed was that if you didn't tip the porter they became quite rude and demanding of a tip. The porter that assisted us did a great job finding the bus and was tipped accordingly. Our JTL driver (Peter) was quite informative on the two hour drive and whereas no one else gave him a tip we did so. My opinion is, if you can't afford to tip you can't afford the trip.
I waited for our bags knowing they'd be the last off the bus as they were the first on, so my wife went to the reception area to check in. By the time I had our bags she had our room keys and the belllman showed us to our room. We saw sooooo many people trying to locate rooms on their own. Not recommended!
It was 4:30 by the time we got to our room and I tried to get evening reservations at an ala carte. The steak house was available at 9:00 but we were tired from the travel and opted for the St. Ann Buffet. The food was good, but we prefer a sit down/waiter/ala carte dinner. Making reservations the next morning I started calling at 8:55 and got through just after 9:00. I booked reservations for our remaining two nights and had my choice of time and place. Do be aware that the Sir Richard, Sir John and the Asian restaurants only seat around 50 people which is why reservations are difficult to secure. Although the food was good at the Sir John it was more like assembly line service where orders and serving moved table to table. Of the 16 tables we were next to the "kitchen" and received our courses first (pity the couple at table 16!). The steak house, even though ala carte, was a soup and salad bar, pick an entree, and a dessert bar. Again, the food was good (not great). Breakfast buffets were very good. The Jerk Shack had great jerk for lunch!!!
The resort was marvelous! You'd be hard pressed to find a pebble on the beach and the slope into the water is gradual and the surf minimal. The sand isn't pure white like some places in the Carribean but in my opinion was the best overal beach experience we've had (and I've been searching a long time). If you want to snorkel you can walk out maybe 15 yards on the west side of the beach to chest deep water with good snorkeling just outside the rope.
The bartenders are lively and friendly. The front desk called the first two days we were there to make sure we had everything we needed. The resort is pristine. From our room (standard) we had an outstanding view of the ocean, mountains, pool and garden.
All in all, if the ala cartes were to serve a more varied menu (outside of what's on the buffet table) with more flair in its presentation my review would be without reservation. I haven't found my perfect 5 star yet, but this is the first resort I told my wife I'd go back to in the future. The Riu Ocho Rios is worth the trip.
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