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Riu Ocho Rios Hotel: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 1,254 reviews
1,254 Reviews
5.0 of 5 stars
522
4.0 of 5 stars
420
3.0 of 5 stars
126
2.0 of 5 stars
134
1.0 of 5 stars
52
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#9 of 39 hotels in Ocho Rios
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  • Rooms: 846
Address:
Mammee Bay, St Ann
Ocho Rios
Jamaica
Check Rates: £184 ($367) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Riu Ocho Rios Hotel

( 90-94 of 1,254 )
“Great Experience; Reading These Boards is a Must!”

Riu Ocho Rios Hotel

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5 of 5 stars
Virginia
12 May 2008
11/11 found this review helpful

We had an amazingly great vacation. We practically lived on these message boards before we went, and we're glad we did. We're also glad we did not listen to the whiny-bird complainers who nit-picked everything. I'll try to cover our many points that we observed/experienced.

Airport--great on the way in; took forever on the way out. Allow yourself plenty of time to get through ticketing when leaving. Security didn't seem to take nearly as long. The porters are crazy trying to get your business, and they expect tips, which we gave. Our transports were via Jamaica Tours, Ltd.; we have a van on the arrival trip and a bus on the way back. The transfers were great and we had nice drivers. The 'half-way' stop for beer, etc. is hardly half-way, and it's a big tourist trap. We got Doritos, Combos, a patty, and a mixed drink and it was $18! Take food with you for the 2-hour ride, or wait until you get to the hotel.

Hotel--The hotel is beautiful and very clean. Our room was spotless; the bed was very hard and seemed to get worse as the trip went on. The refrigerator and liquor dispenser were always well-stocked, towels were no problem, be careful--the tub is slippery and you feel like you're standing in a trough of some kind (uneven bottom). All of the hotel walkways are made of tile; these can be very slippery, especially depending on your shoes. Again, we read about that here, so we were prepared. The grounds are well-maintained; workers were always trimming, weeding, etc. We stayed in a standard room w/ king bed and did not regret not upgrading to a suite. Didn't really see the need to, and they wanted $25/night to upgrade.

Beach--very beautiful. Not quite as powdery white as Dominican Republic, but very nice. Plenty of loungers. Good shade could be a problem some days. It would have been nice to have umbrellas or huts instead of just the palm trees. The jerk hut and mini-grill set-ups on the beach were wonderful--quick, and they smelled great all morning and afternoon. There are no bathrooms close by, and you can't go into the restaurant bathrooms when you're wet. Plan accordingly.

Food & Alcohol--excellent. Drinks were great. Our favorites were Blue Ocean, Banana Mama, Miami Vice, and Pina Colada (not necessarily in that order). Kenny at the swim-up bar is very, very nice, even if a little shy. The buffet had a great selection at breakfast, and dinners were good, too. Most lunches were jerk hut; my husband and I LOVED the jerk chicken. Be careful with the sauce if you've never tried it. It's very spicy. The restaurant reservations system sucks. We went to Mandalay (Asian) and Mammee Bay (steakhouse). Both were excellent; actually went to both twice because we could book ahead. I waited and called one afternoon and booked everything. The two Sir restaurants had to be booked that day. At 9 a.m. when the phone lines open, I'm on the beach, not sitting by the phone. We read the menus posted and weren't that impressed. Don't feel like we missed anything. We were disappointed that the seafood wasn't better; needed more seasoning and less cooking. Ate some new things while there--goat, conch, different veggies, octopus, etc.--yum! Take insulated mugs--we used ours for ice water and then put the drinks in regular hotel cups.

Tours--We did the Ocho Rios Hi-lites tour. Lots of shopping; wish we had known as we only took about $100 and left rest of money and credit cards in hotel. Bargaining with the locals was frustrating for my husband. Take your own water shoes for Dunns River. The place they stop is rent for $5 or buy for $15. Other places they take you on the tour, still before the falls, are selling the shoes for $8. For only $3 more, who wants to wear other folks' shoes? Gross. We had our own, thanks to these boards. There's also duty-free shopping, and trust us--those are the best prices. Someone advised us to wait until the airport. Big mistake for souvenirs, but do buy your alcohol at the airport. Cheap and it's the only way you can take it on the plane with you. Dunn's River Falls was amazing, exhilarating, and scary all at the same time. You need to be a little in shape to complete it. My husband stopped a ways up; I was proud of myself for making it. We are not little people if you get my drift! It was beautiful; make sure you take a waterproof camera. There are guys skipping along beside you with video cameras and they want to sell you a DVD at the end. No thanks. We tried to tip the guide at the end of the hike, but we had ones folded up and he wanted fives, tens, and twenties. He actually gave our money back to us!!! Are you kidding me? That tour also went to Shaw Gardens, which was pretty, and rode through Fern Gully. Pretty, but the roads were in bad shape from the rain and mudslides they had several weeks before.

Jamaicans--very nice, can be pushy, but it's all part of the experience. Those selling stuff on the beach were fine with our "No, thank you's." I did bargain with some of the hut entrepreneurs on the western end of the resort. My advice: be persistent.

Pool--very nice. Hardly any shade. Get there by 8 a.m. to get best shade chairs. Also, there are two types of loungers. Get the ones with blue cloth; much sturdier and much more comfortable. Never had a problem with fresh towels. Good music. Fun games with staff. Some staff were too aggressive getting you to join in, but most were really great about leaving us alone.

Other--casino was just a little room with a few poker machines, electronic roulette wheel, slots. Not impressive. Okay for a rainy afternoon, but nothing more. Did use the Internet. 30 minutes for $9. Worked pretty well. Nurse on-site was very nice and helpful when we needed her. Entertainment was just okay. Staff works very hard; we though the pre-shows were better than the real shows. There is a jacuzzi available free of charge in the spa, but this is not advertised. Just make an appointment and you're good. The electricity kept going off one night we were there, but back-up generators kicked in instantly. Never a problem. Weather could occasionally be cloudy, but only rained once.

Like we said, this was a great hotel with a great staff and it made for a great vacation for us. As the Jamaicans say, everything was "irie". If in doubt, go to Ocho Rios and stay in the Riu. You'll be glad you did. Yeah, mon!

  • This TripAdvisor Member:
    • Liked — cleanliness, safety, and high level of service
    • Disliked — bed was hard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kc-bug's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 09 March 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“jean from nova scotia”

Riu Ocho Rios Hotel

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5 of 5 stars
halifax ,nova scotia
12 May 2008
3/5 found this review helpful

this resort is what made our vacation the staff was great. sunquest rep. bent over backwards for us {veron} great person
the micheal jackon show is a must to see.
the dunns river falls awsome experience
st. anns buffet best breakfast
we ate at the plantation by pool for lunch and jerk hut chicken jerk sauce very hot!!!
rooms was great we moved to new room no problem at all better veiw
sports bar 24 hour and sandwiches and nachos great bar tenders
the beach and water was the best not a very long beach shopping at the end
this was our frist time in jamaica and we will be back to the rui next year
jean and john nova sctoia canada..

  • This TripAdvisor Member:
    • Liked — the staff and the rui resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean62's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: 13 January 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Chain Hotel - Nice But Too Large”

Riu Ocho Rios Hotel

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3 of 5 stars
Detroit, MI
11 May 2008
3/6 found this review helpful

The Riu is a nice resort, but it is too large. Everywhere you go on the resort feels a mile or two away. It has beautiful views from the balcony, the Junior Suites are incredible, and the pool and beach areas are wonderful. The food is just okay, nothing to write home about, although there are plenty of varieties to choose from. They also have internet access at $9/half hr, but the computers do not have any other software programs, such as Word and WordPerfect.

The biggest drawback for us was the lack of Jamaican flavor. The entertainment was mainly American style stage shows. They featured Donna Summers and Cher impersonations, scenes from the Lion King, and High School Musical, etc. No reggae sound the entire time!!!

Apparently the Carribean is going "mega" with their resorts. This resort hosts 856 rooms and there are others under construction with 1000 rooms and more. Hopefully they won't lose all of the Jamaican flavor.

  • This TripAdvisor Member:
    • Liked — Jr. Suite, Beach
    • Disliked — Entertainment (Lacks Jamaican Sound/Flavor)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcbarber930's Summary
Date of Stay: May 2008
Travelled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 22 June 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“decent hotel and vacation”

Riu Ocho Rios Hotel

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3 of 5 stars
massachusetts
11 May 2008
4/6 found this review helpful

overall not a bad place to stay. simply said...vacation is what you make it.
we are folks that never leave the resort and prefer to pool, beach, sun, cocktails and just mingling with people at the resort.
jr suite room was nice. great ocean views. stayed in building 1. really don't think any of the rooms are too far from anything. guess it's a matter of opinion. only downside of room is the absolute horrible musty smell while there that followed us and all of our belongings home!!! have been to many caribbean resorts and know the smell is there but never had a problem upon return home like we did this trip. other couple we stayed with didn't seem to have such a big problem and their room certainly did not smell as must as ours.
food...overall okay. not my favorite but not bad. certainly none of us went hungry!!! making reservations not a big deal..just took a bit of time and patience. favorite restaurant was japanese tushima. great service and food at this restaurant.
drinks...certainly none of us had a problem. definitely worth the insulated mugs we brought with us. re strength of alcohol... personal preference...we just asked for a "floater on top and lead in the pencil" which basically translated to please add more alcohol and make it strong!
entertainment...average. i think most of the resorts have the same type of entertainment. usually we get real involved in the poolside entertainment but it seemed more difficult at this resort for whatever reason so we spent most of the time at quiet pool which was entertaining in itself!! (of course we were part of that entertainment!!!) evening shows average.
kids...i still prefer an adult only resort. it's not that i don't like kids. what i don't like is parents who bring their children to a resort and never supervise them!!! hence these children are running all over the resort..sitting at the pool bar stools..etc. just ignorant.. but again, it's the parents.
overall...ignore all the negative reviews. enjoy the facility. i would probably rate it a 3.5 of 5 overall. as always..a vacation is what you make it. invest your energy into enjoying yourself.
enjoy!

  • This TripAdvisor Member:
    • Liked — beach..pool
    • Disliked — distance from airport...musty smelling rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ssundiva's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: 22 October 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, People with disabilities, Great pool scene
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Awesome Place”

Riu Ocho Rios Hotel

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4 of 5 stars
Ontario, Canada
9 May 2008
5/5 found this review helpful

I did a lot of research before deciding to take my husband and two 19 year old girls to this resort. This Riu is a Club Hotel and full of action. If you want swimming, snorkeling at the beach, watersports, tennis, pool, entertainment, dancing, shopping, volleyball, parties, music, games, noise ...... this is the place. There are people of all ages and always a couple of weddings going on. The weather was beautiful every day with a gentle breeze.

The grounds and rooms are very clean. We had awesome ocean view rooms which was well worth the extra money. The water is aquamarine and the beach is clean, although your opportunity to walk is restricted to the hotel property. Expect to be approached to buy Ganja, The sellers are very polite if you decline. There is a small market at one end of the beach.

The St. Ann's dining room has a marvelous breakfast and dinner buffet. We also enjoyed the Asian a la carte. The jerk hut on the beach is delicious.

If you are looking for tranquility and relaxation, i would not recommend this resort. Also, be prepared for a 2 hour bus ride from the Montego Bay airport. If you want to see the Dunn's River Falls, i would not recommend the tour from the hotel. We spent $350 US for one of the Cool Runnings canamerans (including water shoe rental and tips). The boat was over crowded with almost no shade. The trip included snorkeling on a degraded reef outside Ocho Rios with very few fish. After spending over an hour hiking up the Dunn's River Falls, there was a "party" with rum drinks, 70's music (Village People anyone?) and no food. The staff screamed through the microphones. We arrived back at the hotel starving and deaf. If you want to see the Falls, take a taxi to town for $10.

The Jamaican people are upbeat and friendly. Bring a supply of US dollar bills for tipping bus drivers, baggage handlers and tour guides. Although apparently included, we also tipped the maids, bartenders and waiters who were exceptional.

  • This TripAdvisor Member:
    • Liked — beautiful beach, snorkeling off the beach
    • Disliked — noise 24/7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieOntario's Summary
Date of Stay: April 2008
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: 04 December 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £184 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Riu Ocho Rios Hotel

( 90-94 of 1,254 )
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Riu Ocho Rios Hotel Address

Mammee Bay, St Ann, Ocho Rios, Jamaica