This was our second trip to the Riu Ocho Rios and it was essentailly, a completely different experience than our trip last year. We went to the Riu last July for a wedding and enjoyed it so much we came back this year, but with a different opinion. Upon our arrival, we were greeted with a room that was not only not an ocean front room, but also the air conditioning was broken. We called the front desk about the room problem and the air condition and were given the standard answer, "No problem." It was no problem for them to not fix it for 4 hours and not have an eta on when it would be fixed. Then my wife tried to take a shower and there was no hot water and no water pressure. We called the front desk again, "no problem." It was no problem for them to just not fix it, at all.
We called our travel agent, the representative from Tourwise who acted as an intermediary and 2 desk managers to try and get the room we paid for, but we were given their standard song and dance about how full the hotel was and they would try tomorrow. The next day we tried again, but the hotel was still "too full." I find it hard to believe in a resort with 836 rooms, there was no other room. Finally, I went to the front desk and demanded to know what was being done, if anything to rememdy the situation. It was only then, that one of the managers took the time to look in the computer to try and salvage our vacation. The next day, we moved to an actual ocean front room where again, no hot water, no water pressure. We AGAIN called the front desk... you guessed it, "no problem." It was no problem for them to shut the water completely off for the time being and not fix it for 4 HOURS. Everyday we were there, we had water issues, it was very disappointing.
Keep in mind, Jamaica is beautiful, the beach was beautiful, the resort is beautiful, but these little things all add up. For as much money as people spend there(including us), it would seem as if they could iron out these details and be a little more receptive when people called down and showed up to try to make things right. That being said, it would have been very easy for them to make it right with us. They could have given us an upgrade, moved us to a different ocean view room temporarily until our ocean front room openend up, given us a bottle of Appleton rum, etc... Instead, the people were not helpful and, at times, very rude.
Other problems we encountered:
**no towels at the towel hut on 3 straight days
**didn't get any washcloths for 2 days
**never changed the sheets
**took forever to get more towels when we asked
**we missed the entire beach party waiting for water to come back on
**not sure, but I think there was a dead dog on the beach for a long time one afternoon
**the constant bombardment of pushers trying to give us a "jet-ski" ride
**pushers fighting on the beach for whatever reason
Again, our trip was not a complete loss, we had a good time despite all of the problems due in large part to our own creativity. The "doctor" at the Bob Marley bar was awesome. Also props to Edwin at Seagrape and Raymond at Bob Marley. Three bartenders who made our time very enjoyable. Pacha, the night club on the resort, played the same music every night in almost the exact same order. Overall, the drinks are WEAK and seemed watered down. You get full long before catching a buzz. It would also be nice to have more than just Red Stripe for beer to drink on the resort.
We went for 7 days and it was definitely too long. While it was still better than being at work, I wouldn't do another 7 day anywhere. Although it will be a while(if ever) before we go back to Jamaica, I don't think we'll be returning to the Riu. It hurts to say it, but I'm disappointed and really wished we would have gone somewhere else for vacation this year.






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