My husband and I were at Breezes Grand Negril from April 15-22. This was our 9th trip to Jamaica, but first to BGN. I’ve tried to breakdown my review in sections to make it easier to read.
When we arrived at the Superclubs lounge, we were given a form to complete that we were to give to the front desk when we arrived at the resort. We didn’t have time to fill it out at the airport because they said the bus was already ready for us. We got on the bus with one other couple (who were going to Hedo). We didn’t make any stops on the way and we were at the resort within about an hour and 15 minutes.
Since we were the only people on our bus, check in was a breeze. We arrived at the resort at about 1:45 p.m. We thought we might have to wait for our room, but within about 10 minutes we were checked in and off to our room.
We originally booked an Oceanview Jr. Suite, but we were upgraded to a Beachfront Jr. Suite. There were pros and cons to being upgraded. We loved the location in relation to the main beach, especially since there are no public restrooms near the main beach…our room was just steps away so we could go there to use the restroom. The room itself was spacious, clean and in great shape. There is a Jacuzzi tub in the bathroom with steps leading up to it, which makes you have to step down into the tub, which is a little tricky to do (there’s not a separate shower so you have no choice) If you have any mobility issues, this could be an issue. Housekeeping did a wonderful job of keeping everything clean. The mini fridge was stocked with pop, beer and water. The thing we didn’t like about this room was that it backs up to the main road and there was a LOT of road noise all the time. We kept the bathroom door shut at night to try and buffer some of the noise. Also, although the room is great for beach location, we were pretty far down so it was a good walk to the restaurants. Additionally, the balconies on the beachfront rooms are not private at all. Overall, we were pretty happy with the room but I would probably decline the upgrade if it were offered again. I noticed that the Oceanview rooms had more private balconies.
We spent virtually all our time on the main beach, which is beautiful. We did check out the clothing optional beach one day, but it was very, very crowded and there were no empty chairs. That beach is really small and with so many people, it just didn’t seem like it would be relaxing. In fairness, we never went back over there, so it could very well have cleared out and been better later in the week. There is drink service on the main beach but it seems to be mostly in the morning. By afternoon, it was much more sporadic. One thing to note about the main beach…people DO save chairs and floaties! Since we had a direct view of the beach from our room, I could see people out there as early as 7:00 a.m. saving chairs. There seemed to be plenty of chairs, but if you got there past about 9:00 a.m., you would have to hunt for them and drag two together. There’s not that much shade on the main beach so those spots were always taken early. The yellow floaties seemed to be less abundant and if you wanted one, you definitely had to save it early.
The food was absolutely the best thing about the resort! There was not one meal that we didn’t enjoy. We ate at all the restaurants and I would say our least favorite was La Pasta. It wasn’t bad by any means, it was just our least favorite. They only had a buffet for dinner 2 nights of the 7 we were there. One was the beach party (which was not held on the beach for some reason) and the Gala Buffet. Both of them were very good. The food at the Reggae’ Café was also very good. I think they consider this a casual “beach” restaurant, but you actually order off a menu. I tried the lamb chops since I’d heard so much about them, and they did not disappoint! Of course the jerk chicken and burgers were also very good there. At the Grand Café we had one of the best steaks we’ve ever had. We usually don’t care for the beef in Jamaica, but the steaks and burgers were really good. The beach bar had patties, nachos and popcorn. The breakfast buffet was good, but pretty much the same things everyday. There are two made-to-order omelet stations, one of them also has made-to-order waffles.
There are 5 operating bars (I think): The main bar, piano bar, beach bar, Reggae’ Café’ bar and clothing optional pool bar. There was another bar over by the tennis courts (at the end of the property by Couples) that was closed. There were tables and chairs there and a Jacuzzi but the bar seemed like it had probably been closed for a while. The Jacuzzi was operating but it was in need of some serious repairs. There was also another closed bar/Jacuzzi at the end of the property over by the clothing optional beach. The drinks were all very good and they did not skimp on the alcohol.
For the most part, the staff were friendly, although there were some who just didn’t seem to enjoy being there at all. We’ve been to Jamaica 9 times so we know that sometimes it just takes a little encouragement to get the staff to open up, but there were some of them who really weren’t friendly. What surprised me was how unfriendly some of the bartenders were…they’re usually the most friendly staff at any resort. However, many of them just seemed unhappy. The service at the restaurants was ok. The servers were friendly enough, but the service in general at all the restaurants was extremely slow, even by Jamaican standards. The first night we tried to eat at La Pasta they sat us at a table then ignored us…not a glass of water, nothing. After 35 minutes, we left. That night was very busy in general (there seemed to be a couple of big groups) but when we left La Pasta, we went to Grand Café and, although they were also very busy, they did at least acknowledge we were there. At one of the omelet stations one morning, there was a guest who said she wanted an omelet but hadn’t decided what she wanted in it. The girl making them told her next time she needs to have her mind made up before she orders! The other omelet station had a much more personable girl, Georgette, making them!
The entertainment staff try really hard but, bless their hearts, it was just not that good! Oh, except when they did an “adult” version “Little Red Riding Hood!” Now that was funny! In general it was just kind of cheesy and they did things at odd times. For instance, they had “game time” at 8:30 p.m. and did things like play bingo and black jack. It seemed like a strange time of the day to have something like that. There was “showtime” every night at 9:00 p.m., which usually consisted of a band playing. They were pretty good and lots of people enjoyed dancing.
It was horrible! They have free Wifi in the lobby and pool areas but we couldn't get on it. It showed an excellent signal but no connectivity. My husband was able to access it once from his Kindle, but I never could get it on my laptop. We spoke with several guests everyday who had the same issues. We finally got on by going to the far end of the property and tapping into Couples wifi! Breezes offers an internet plan that you have to pay for and I can't help think that has something do with the limited connectivity of their "free" wifi.
The public areas of the resort are in desperate need of repairs/updating. The main pool has tiles coming off, the dance floor has boards buckling, the Jacuzzis we saw also had tiles missing and the finish (for lack of a better word) was crumbling. Everything just looks very tired. Now that Superclubs has sold all their properties in Jamaica except for this one and Hedo II, maybe they’ll be able to put some money into it. I was never there when it was Grand Lido, but you can tell that it used to be really nice. If they could just do some updates and do something to improve the morale of their staff, it could be nice again.
Make no mistake, we had fun…it’s Jamaica after all…but I don’t think I would personally go back there unless there were updates done. In my opinion, it’s overpriced for what it is. There are too many other resorts in Jamaica that are priced about the same that are much better.
The Oceanview and Gardenview rooms are much quieter
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC