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Sunset at the Palms: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 422 Reviews
5.0 of 5 stars
310
4.0 of 5 stars
75
3.0 of 5 stars
20
2.0 of 5 stars
12
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 100 hotels in Negril
Show Hotel DetailsHide Hotel Details
  • Rooms: 86
  • Address: Norman Manley Blvd, Ruthland Point Negril Jamaica
Property Type: All-inclusive Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
No Business Centre Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: £228 ($385) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Sunset at the Palms

( 48-52 of 422 )
“Overall a Great Trip”

Sunset at the Palms

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4 of 5 stars
New Jersey
20 May 2008
6/7 found this review helpful

This review is going to be difficult being that both my gf and I have read every post about this resort on here, which is why we decided to go in the first place. SATP has plenty of positives, but definitely a few negatives too. I'm going to try and be as helpful as possible to give future travelers a clear understanding of what they are buying.

First I will say you are not going to a resort in the states or any other "wealthy" country. Jamaica is 3rd world and you need to understand that there's going to be a culture shock. We personally love that about traveling abroad, but some people might not mesh well with the different mentality and lifestyle of the Jamaicans. Go to Atlantis or something similar if that is you. That being said you will definitely have an interesting ride as soon as you land. First you will most likely be offered drugs of some sort walking out of the airport. Just say no thank you and you'll be fine. Second you will definitely have a nail-biter of a ride, especially driving on the left side and on very narrow streets. If you get motion sickness definitely take some dramamine. When you arrive it will all start to come together with a cold towel and punch.

RESORT LIFE:

The best advice I can give about enjoying your stay on the resort is to be NICE. I love the reviews about how people were mistreated or ignored. This is because you all simply complain instead of TALKING to the staff. Very few people want to go out of their way to help miserable complainers. They'll do just enough to not get in trouble or fired. Also never underestimate the power of George. Slipping a few bucks to the staff will DEFINITELY make a big difference in the way you're treated. I probably spent almost $150 in tips during the 9 days there and that's probably why I was treated so well. Don't get me wrong... I thought it was ridiculous to have to tip so much, but A: it'll make your stay better and B: you're doing a good deed by helping their lives out a little bit.

FOOD:

Better than average buffet food. You'll always find something to eat. The indoor place isn't much better,but it's definitely cooler and gives you a more romantic atmosphere. Go early so you won't wait an hour for service.

ENTERTAINMENT:

Probably the biggest dissapointment. The staff definitely tried, but with an old guy doing tricks on a bike, a low key steel drum band and nothing to do but sit at a bar we got extremely bored. I know some people will say that is the charm of the resort, but at least have some pool tables or something to occupy people after the beach is closed. You can go to various clubs and restaurants, but I didn't feel comfortable going especially with my girlfriend being with me. Also I really didn't want to spend anymore money on drinks and food. Note* The Friday BBQ is probably the best. We both got up to fire dance and limbo.

ATTRACTIONS:

We went snorkeling with the glass bottom boat to the right of the beach. ( I attached pics for everyone that I took with an Olympus Stylus waterproof camera. GET THIS CAMERA. You can drop it in water, sand or whatever and be fine. $350 at circuit city. ) Anyway it was a great time. Also went horseback riding right up the road and had a blast. DON'T do the swimming with horses. It is a waste of money and the horses hate it. Just ride up the mountain and on the beach and you'll have a blast.

Rick's was cool. I would check it out again just to see the crazys jump off the cliffs. One note...if you see jamaican kids on the adjoining cliffs pointing at you...don't waive because they will jump off and ask you for money afterwards. If you're thinking of jumping off yourself just be careful. Many people have died and/or been paralyzed.


PROBLEMS:

We had a problem with our TV when we arrived. Most channels were unwatchable(in the 400 buildings). We complained on a Friday and were told it was a problem with the cable company. On Monday with no resolution I finally spoke to the manager who told me "people don't usually come here for the TV". As you can guess I was just a little annoyed with that response being that I'm paying for the TV TO WORK along with everything else we would expect in our "package". If I want to watch Seinfield before bed I should be able to do that.
Instead of yelling though...I was nice and got us moved to a suite for the night, which had a perfect TV. (BTW unless you have a bunch of people in your party the suites really aren't worth it. ) The next day we were moved to a different room where... surprise... the TV was just as bad as the first one. At this point we just gave up knowing that there really isn't anything they could do so we nicely told them about the ongoing problem and they surprised us with champagne in ice.

This is an example of how sometimes you have to accept that there will be problems and move on or you'll end up ruining your vacation.

Overall we had a very relaxing and memorable trip. For the money this place is great, but I think next time I'll pay the extra money for better service and more entertainment somewhere else.

Feel free to email me with any specific questions. I'd be happy to help.

  • This TripAdvisor Member:
    • Liked — Beach and beauty of Jaimaica
    • Disliked — Half hearted service and lack of enterntainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mjb27's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 14 April 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, People with disabilities, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £228 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place, can't wait to go back!”

Sunset at the Palms

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5 of 5 stars
St. Louis
14 May 2008
1/1 found this review helpful

I went to Negril for my 27th birthday. I choose SATP because the resort looked nice and had good reviews. Everyone there was very nice. The food was great! The rooms were very nice and quiet. The resort was very peaceful. The only thing I can suggest is the resort getting an ATM machine and more resort functions/activites. This resort is more laid back and quiet. If your looking for more of a partying resort, try the RIU. Also, be careful of the optional excursions if you book through your travel agency. Some of them were overpriced vs finding other transportion or other means of booking. I can't wait to go back!

  • This TripAdvisor Member:
    • Liked — Everything, especially the hospitatlity and food!
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xraygyrl's Summary
Date of Stay: May 2008
Travelled with: Other
Visit was for: Quality time with family
Age group: 25-34
Member since: 20 September 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, Girlfriend getaway, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £228 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise at the Palms”

Sunset at the Palms

12 May 2008
1/1 found this review helpful

We found this resort in a brochure and were immediately impressed by what we saw. This resort was appealing because of the small, intimate setting. For us, it was an ideal location for a wedding!

Upon arrival we were greeted with a cold towel and a bottle of champagne. Immeidately we were impressed wtih the beautiful grounds and outstanding service. Our room was decorated with rose petals and was exactly as we had imagined. All of the photos you see posted on this site are a true depiction of the comfortable and clean accommodations.

The next morning we met with our wedding planner, Charm, who reviewed our wedding package selections and finalized some minor details. We opted for a small and simple service however we witnessed several other weddings that were more elaborate. Charm was willing and capable of organizing an event of any magnitude and despite a busy schedule she helped organize a special birthday celebration on short notice.

Both the buffet and a la carte restaurants offered a wide range of delicious foods. The a la carte restaurant was open four nights a week and can truly be considered fine dinning. The service in both restaurants was outstanding. The friendly and outgoing staff made dinning an enjoyable experience. Servers and chefs also went out of their way to accommodate my son's food allergies. They brought in ice cream as he was not able to enjoy any of the other desserts. We looked foward to our morning cup of coffee, it was "liquid gold"! The beach front grill was also a great lunch alternative, with jerk chicken, grilled snapper, hot dogs, hamburgers and sandwiches, served with fresh fruit or fries.

All of the staff were friendly and quick to accommodate any request. We have never stayed at a resort or hotel with better service. We were always greeted with a smile and "hello" by the front desk clerks, servers, maids, bar tenders and gardeners.

The beach lies along Bloody Bay, which in our opinion was the nicest stretch of beach in Negril. There were few resorts along this stretch of beach and this resort offered the most serenity. There were water activites available and the snorkelling in the area was amazing.

The spa offered a variety of services, from massages to manicures. On the day of the wedding, my mom and I had our hair styled at the salon. I was very pleased with how it turned out.

We highly recommend this resort, it left a lasting impression and we look forward to returning!

  • This TripAdvisor Member:
    • Liked — the service
    • Disliked — not applicable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sublime_08's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 12 May 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £228 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise”

Sunset at the Palms

12 May 2008

We just returned from a weeks vacation at Sunset at the Palms, Negril. This resort was unbelivable...the staff was superb. This is very child friendly (we couldn't have asked for our children to be treated any better). The resort was extremely clean, the surroundings were very peaceful and the scenery was just beautiful.
We would highlghy recommend this place to anyone and everyone. Thank you for such a wonderful experience.

  • This TripAdvisor Member:
    • Liked — the staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amiepow's Summary
Date of Stay: May 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: 16 July 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £228 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“perfect!”

Sunset at the Palms

Save Review
5 of 5 stars
lakeland, fl
12 May 2008
1/1 found this review helpful

Staying at Sunset at the Palms was absolutely fabulous! This was our first time to Jamaica and to an all-inclusive. We orginally chose SATP because we got a great deal.
If you are looking for a wonderful and quiet resort then this resort is for you. The grounds are beautiful, We really enjoyed our treetop room. It was nice not to be surrounded by other guest.
The staff was the happiest and nicest people you could ever met. It did not matter where they saw you on the grounds of the resort they greeted you like an old friend! We enjoyed having some shade trees at the beach to relax under after a few hours in the sun.
Everything was perfect and I would recommend this resort to anyone wanting a quiet and relaxing vacation in Jamaica!

  • This TripAdvisor Member:
    • Liked — The grounds of the resort
    • Disliked — The food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pstinson5's Summary
Date of Stay: May 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: 11 October 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, tourists
I do not recommend this hotel for:
Young Singles, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: £228 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sunset at the Palms

( 48-52 of 422 )
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Sunset at the Palms Also Known As

Address: Norman Manley Blvd | Ruthland Point, Negril, Jamaica