I just got back from Beaches Negril a few days ago and would like to offer my opinion on this resort. I went there for a week with my wife and three daughters, aged 10, 8, and 6 and will tell you that I would not go back.
The bus ride is a bit of a drag after a long flight. Our driver decided for some reason to stop about 15 minutes from the resort so we could get refreshments. He must have some deal with the owner of this overpriced establishment ($6 for a jerk chicken leg?)
Check in was completely disorganized. How you can take a 5 minute process and turn it into 30 minutes of complete mayhem with people arguing about who's next is beyond my comprehension.
The room we had, which was one of their suites, was pretty nice. It was spacious and well stocked with soda, water, and beer. Room service did a pretty good job keeping up with us. Our air conditioner broke one day and, though it took until 1 AM to fix it, they did take care of it.
The beach in Negril is, potentially, one of the most beautiful in the Caribbean. However, it is littered with plastic cups, plates, and other trash that the Beaches employees can't or don't want to keep up with. You can always find chairs on the beach but shady spots are a little trickier to find if and when you need them -claim your spot early if you want the shade.
The water sports area is another potentially great thing. They have plenty of sailboats, kayaks, water skiing, windsurfing, etc. However you better know how to do this stuff before you arrive because they aren't going to help you figure it out. There are also plenty of snorkeling trips, but again, if you happen to be looking for instruction or guidance, like for your kids, forget about it.
The other thing that you will quickly figure out is that the times that are listed for events, whether they are boat trips, snorkeling trips, shows - you name the event - are simply suggestions to Beaches employees. Nothing happens when it should and 30 to 60 minute delays are the norm - bring all the patience you can muster cause you'll need it!
The food is simply okay and I can accept the quality as consistent with most all-inclusives. What is unacceptable is the fact that they are constantly running out of plates, glasses, and certain dishes. Every meal is filled with frustration.
The biggest problem by far with this is resort is its unending failure to deliver service to its guests at a level consistent with its price. This extends through all levels. Everyone likes the fact that there is no need to pay gratuities at this resort and on the surface this seems great. The problem is that Beaches management clearly does not incentivise its employees to provide great service. This results in employees that simply don't care - the lack of incentive results in employees who work in low gear. When you wait 10 minutes for a server to come to your table, wait another 15 minutes for a drink at a meal, wait 20 minutes to get a burger at the grill because the cook is interested in taking one order and completing before moving to the next one, you'll realize that the system doesn't work. Beaches should lower their price by $500 and let guests tip the employees that provide them good service - maybe then the service will be reasonable.
The bottom line is that Beaches is a terrible value. Take your hard earned money and find something else. The place survives because of its name but this won't last for long unless there are some serious changes. As far as the positive reviews related to this resort, I simply can't explain them. I will say that those folks must have extremely low expectations or are under the influence of excess Red Stripe. In a way I wish I had their low expectations because if they think this was a good vacation spot they will be thrilled when they actually do go to a good place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Outdoor / Adventure