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El Canario by the Lagoon: Traveller Reviews


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82% Recommend
3.5 of 5 stars 102 reviews
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Nice place

El Canario by the Lagoon

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3 of 5 stars
Houston, Texas
29 Mar 2008 | Trip type: Family
2
people found this review helpful

El Canario was a good place to stay. We only stayed one night before our cruise. I thought the room was good, the bathroom was a little small, but we didn't need a huge one. The balcony overlooked parking and other buildings, but it was nice to have. Location was great, we were in walking distance of the ocean and some really great restaurants. A/C worked great
Our room was prepaid for so checking out was a breeze. The clerk loved that it was already taken care of. Other than checking in/out, it was the only time we used the desk. While waiting to check out, the clerk was helping these young girls find a kayaking/beach guide for the day, even negotiating a price for them, which I thought was nice. There are taxi drivers within walking distance ( I mean less than half a small block), so we walked down to get one to take us to the ship. It was a nice stay, and I would use them again if I am cruising out of San Juan.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Travelled with Family with teenagers
  • Age group 35-49
  • Member since 03 March 2007
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £70 (year-round)
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Could use improvement

El Canario by the Lagoon

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4 of 5 stars
san diego
27 Mar 2008
2
people found this review helpful

Stayed just one night in this small hotel in the Condado beach area of San Juan. Hotel is located near the Lagoon with some rooms having a partial view and just one block to beach. Lobby is tastefully furnished with tropical bamboo chairs and loveseat with a small breakfast room for complimentary morning rolls, coffee and juice. There is also a roof deck that could be very charming (but isn't) with a great view. Four suites are located on the roof deck.

They advertise themselves as a "boutique hotel" but the problem is the rooms. They are dated and unattractive and pretty dark. We had room 306 with a view of the Lagoon from our balcony but there was nothing charming about it. At $126 a night (including all taxes) this is a fairly good deal for the area but with new bedspreads and curtains and a couple of scatter rugs this hotel would get more than just one night stands.

Desk clerk on the Sunday we arrived was surly and uncooperative, but the person the next day was very helpful.
Would recommend only if you don't care about the ambience of your hotel room. I would also check out El Canario by the Sea and El Canario Inn which are the same price but might have a bit more charm.

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Average price*: £70 (year-round)
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Stay away !

El Canario by the Lagoon

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1 of 5 stars
Boston
24 Mar 2008 | Trip type: Family
1
person found this review helpful

We stayed for only one night and would never do it again. Our room was dirty, dark and smelly. The bathroom was tiny, the shower fixture was broken, and there was no hot, or even tepid, water. There was no waste basket in the room, not a single napkin, and no glassware. Promised internet connection, a must in our case, was nonexistent. The staff was not able to move our car, claiming that it was too complicated to start it. We ended up parking it ourselves on the street in the middle of the night. As for being B&B, sufficient to say that self-served breakfast, more like a coffee stand in your local grocery store, offered rotten apples along with bread, bananas and cold cereal. Maybe it was just our luck, but it was a worse hotel stay ever. Shame, really!

  • Liked — Nothing, really. Although the day clerk at the desk was polite.
  • Disliked — The room , the food, night staff.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Travelled with Family with teenagers
  • Member since 24 March 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Other
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Average price*: £70 (year-round)
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Good basic hotel

El Canario by the Lagoon

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4 of 5 stars
st louis
22 Mar 2008
1
person found this review helpful

I am attracted by the top 5 ranking in san juan hotels. And I would say it is a pretty good hotel: good location and clean room, simple decoration. If you pay below 120, this is something you should consider .
Also I want to say the ranking is a little bit overated. Most people here are satisfied with this hotel because their low expectation. I would recommend holiday inn express to you if you increase your budget a little bit(10 bucks per day). You will have a better and modern service there.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with friends
  • Travelled with Other
  • Age group 18-24
  • Member since 09 March 2008
  • I recommend this hotel for Young Singles, Girlfriend getaway, Families with Small Children, Families with Teenagers, tourists
  • I do not recommend this hotel for An Amazing Honeymoon, People with disabilities, Older Travellers, Great pool scene, pet owners
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos
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Average price*: £70 (year-round)
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Don't expect more than a place to sleep

El Canario by the Lagoon

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2 of 5 stars
Austin
20 Mar 2008

We stayed at El Canario in December.

The rooms however are not the cleanest. The service at least during the nights is quite bad. It appears that the management believes that they are doing you a favor by letting you spend time at their hotel. We had booked for six nights but we ended up moving to the near by Holiday Inn after a couple of nights.
The parking situation is quite bad around this area of San Juan.
The location however is quite central. This might be a good option if you are looking just for a place to crash while you do the sightseeing in Puertorico.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Member since 19 March 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: £70 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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El Canario by the Lagoon Address

4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico