From start to finish everything was great. We stayed 14 nights at the hotel. The staff was very friendly. resturant in hotel has been closed for a while thou. You can used all the fac. at the conado plaza hotel .... cool...

You get what you pay for. And from the staff too.

I just got back yesterday from the Regency. The hotel was NOT all that, but what can you expect w/ such a good deal in pricing. Overall, I can say I definitely got my money's worth and it was worth it. The pool was great and the view of the ocean from the pool was great. Although if you are planning to visit Isla Verde or Old San Juan you're better off staying over there. Cabs were at least $12 each way w/out tip.

The ONLY 1 good thing about this hotel is the location - it is located in the Condado area of San Juan, and located next door to the Wyndam Condado - which you have access to at the pool, casino, etc. I have read many reviews and prayed nothing would go wrong but my husband is more positive that I am so we stayed at the Regency - the price was right and since we stayed 5 nights and got 1 night free-we tried it. If you just need a place to rest your head, stay here - this MIGHT be the place for you. If you have a car - $5 per day.

Positives: Staff is friendly and helpful, hotel is located next door to the Wyndam, balcony in the room with views, price was right for us since we did not want to spend a lot of money per night.
Negatives: rooms smell of mildew, our toilet flodded day 2 -but we were switched to another room, whole hotel needs remodeling.

Stay here at your own risk.

My friends and I really enjoyed our stay at the Regency. It was very affordable and the rooms were nice and comfortable. The staff was also very friendly and helpful. My only complaint was that the water pressure in my shower was not great, but it was manageable. The best thing is that we got to use the amazing pool area with swim-up bar and waterslide at the Condado right next door. I would definitely stay there again the next time I go to Puerto Rico.