We booked our stay at the Regency through an online discount service that doesn't reveal the name of the hotel until after booking. Before arriving, we read and were encouraged by several of the other reviews above, despite the low star ranking. Upon arriving however, I was quite disappointed to see that the sagging old building with peeling paint and mildew stains was to be my accomodation for the next four days. The building and decor are severely dated. Our first room was ocean view but it was very damp (even the pillows were moist and the walls were sweating) and moldy. The carpet was old, ripped and stained, the chair had a burned out hole in it, and the bed covers smelled awful. The staff did what they could to reaccomodate us, however, and we were given a different room. Please note, the first floor is not great, but it is far better than the other levels. Our new room was better but smaller and located right in front of the breakfast area, which gets quite roudy with kids in the mornings. The continental breakfast, by the way, consists of coffee, bread and danishes. All in all, it was a roof over our heads, not a place I would stay at ever again. The only highlights were that the staff was nice and the Wyndam facilities are available next door. Do yourself a favor and pay a little bit more for a better stay. (by the way, the pool looks nice, but noone uses it, which could be good and bad.)

From start to finish everything was great. We stayed 14 nights at the hotel. The staff was very friendly. resturant in hotel has been closed for a while thou. You can used all the fac. at the conado plaza hotel .... cool...

You get what you pay for. And from the staff too.

I just got back yesterday from the Regency. The hotel was NOT all that, but what can you expect w/ such a good deal in pricing. Overall, I can say I definitely got my money's worth and it was worth it. The pool was great and the view of the ocean from the pool was great. Although if you are planning to visit Isla Verde or Old San Juan you're better off staying over there. Cabs were at least $12 each way w/out tip.

The ONLY 1 good thing about this hotel is the location - it is located in the Condado area of San Juan, and located next door to the Wyndam Condado - which you have access to at the pool, casino, etc. I have read many reviews and prayed nothing would go wrong but my husband is more positive that I am so we stayed at the Regency - the price was right and since we stayed 5 nights and got 1 night free-we tried it. If you just need a place to rest your head, stay here - this MIGHT be the place for you. If you have a car - $5 per day.

Positives: Staff is friendly and helpful, hotel is located next door to the Wyndam, balcony in the room with views, price was right for us since we did not want to spend a lot of money per night.
Negatives: rooms smell of mildew, our toilet flodded day 2 -but we were switched to another room, whole hotel needs remodeling.

Stay here at your own risk.